Reviews
Service
The service department and service technician took care of me did an excellent job. He kept me informed on the status of my job. He did a good jobinforming me of what was needed to keep my navigator in good shape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Skip, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear our team did an excellent job in taking care of your Navigator. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
Great Job
Very good service at attention to detail. Great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear our team showed attention to detail and provided you an excellent experience. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
Great Service from Sales to finance
Our experience in our purchase was excellent. From sales to finance. Everyone was helpful in working with us. We bought a MKC. Would go there again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vickie, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear you had an excellent experience and I hope you are enjoying your MKC. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
MKZ Maintainance
The maintainance on my MKZ was handled very well and the service managager was very helpful. I really appreciate the great waiting area that you have for the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear you enjoyed the waiting area and that our team took care of your MKZ. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
Survey
Tremaine Burris and everyone at the dealership was very friendly and courteous. It was a fantastic buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that Tremaine and our team provided you an excellent experience and everything went smoothly. If you have any questions or concerns, please let us know. We look forward to working with you again soon! Will Palasota General Manager
Clean comfortable Facilities
We are long time Lincoln owners. We have visited many dealerships and rank David McDavid among the most customer satisfaction driven locations we have encountered. Although we have not purchased from this dealership, we always bring our Lincolns here for scheduled maintenance. We have built a good relationship with service advisor Ed Gusa and always feel welcome and confident that we will receive the best care. We are also confident that our Lincoln will be spotless when Jesus is on "make ready" car wash duty! We have not been let down yet.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherry, Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our team provided you an excellent experience and it means a lot that you rank us among the most customer satisfaction driven locations. It lets me know we are doing things right when you enjoy your visit. If you have any questions or concerns, please let us know. We look forward to working with you again soon! Will Palasota General Manager
service
Everyone was very nice and cordial. They explained what I needed and why. I will return for further service as needed. Jo Ann Talley
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jo Ann, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear our team did an excellent job in taking care of you. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
Service visit
MKZ Hybred. Had a emergency visit due to tire problem, road hazard. Was taken care of promptly and no problems. Thanks again for your professional staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear our team did an excellent job in taking care of your MKZ. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
LINCON MKZ
EXCELLENT POLITE FRIENDLY JUST CAME IN FOR OIL CHANGE AND TIRES ROTATE BALANCED GREAT SERVICE FRIENDLY STAFF
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to hear our team did an excellent job in taking care of you. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager
richard/service advisor
excellent work was performed on my 2011 grand marquis
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, Thank you for your positive feedback about David McDavid's Plano Lincoln. I am happy to you hear you had a pleasant experience and that Richard took care of your Grand Marquis. If you have any questions, let us know. We look forward to working with you again soon! Will Palasota General Manager