Reviews
In last 13 years I have purchased 5 cars from Susan. She...
In last 13 years I have purchased 5 cars from Susan. She knows my likes and always picks out the perfect vehicles for me. I told her to lose my number. lol Dano
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Dano! We hope to be of service to you again!
Lincoln MKZ
McDavid Lincoln has excellent service and always treat me right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did!
A Great Buying Experience
I have bought many cars in my lifetime and never had a buying experience as pleasant as this one. We went to David McDavid to look, with no intention of buying a car because we thought Lincolns would be out of our price range. We told our sales person, Susan Najjar that we were just looking and would probably not be buying a Lincoln. Susan took the time to listen to what we were looking for and showed us a Lincoln MKC that was comparable to other cross overs we had been looking at. She was not pushy, but showed us the features this car offered and after driving it we saw a big difference in the Lincoln and some non luxury brands. Susan never criticized other cars, she only told us what her car had in it. She was able to put some numbers together that were comparable to other cars we had looked at and the finance department was also a pleasure. We love our MKC and recommend it, David McDavid and Susan Najjar to anyone who is the market for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cynthia Bredow, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Purchased car
I would never recommend this dealership to anyone. The communication was horrible the finance people were horrible and messed everything up. The manager dealing with seemed to be annoyed by me asking for them to do their jobs
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Meagan, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (972) 964-5000 and we will do our best to make this better. We hope to hear from you soon.
2018 Navigator Select
Friendly pre-owned staff and professional management. Delivered on all promises. Worth the drive across town.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your wonderful response to the quality of service our staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
I visited David McDavid and worked with Susan. I am 66...
I visited David McDavid and worked with Susan. I am 66 years old and have bought many cars, however, I have never bought a car from someone as nice to deal with as Susan. I could not decide between several cars and Susan did not pressure me with the car sales person's talk the way so many sales people do. She pointed out the features of the car she was showing me, never putting down any other car. Her personality was warm and we got the feeling that she really cared about us and not so much about selling a car. We bought the car from Susan and recommended that if you are in the market for a new or pre owned car you contact Susan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Grandma3, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Repair
Waited 2 hours for oil change and repair of dripping transmission fluid. Drip not fixed 2 days after repair.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Kent, someone from our team should have reached out to you to address your concerns. If you haven't spoken to anyone, please reach out to us at 972-468-8743. Thank you and we look forward to assisting you.
love my car
Love my MKZ! Mc David Lincoln has the best service department!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trunie Nielsen, thank you for taking the time to leave us this positive review! Have a wonderful day!
David McDavide Lincoln
I thought I knew what I wanted when I stopped in but talked myself up shortly thereafter. Sales person very low key, forth right and candid. Options I wanted only came on certain models and only a few were in stock. After driving the car, I bought it the next day and it has been mostly worry-free since.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are delighted to see this rating! Have a great day!
Headlight installation
The service was provided on time and completed with the usual professional efficiency. The customer service, by Richard Ancheta, was like I was the only person there for service., ,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you for your kind review; we are happy to pass along your comments to Richard and the team here at David McDavid's Plano Lincoln! We hope to be of service to you again! Take care!