Empire Chrysler Jeep Dodge RAM of West Islip

It has been three months since my car purchase and it will go down as the worst shopping experience of my life. I have given the dealership every opportunity to address my concerns and they continue to confirm my fears that this is the worst dealership on Long Island. I had a pre-approval for a loan and wanted to put no money down. I showed the salesman the pre-approval letter and he said no problem to both. He also showed me the price for the car I wanted and said that it was for everything rolled in(taxes...ect). He comes back with the paperwork and says I need to put money towards my first month payment to make the deal go through. I figure it is not a big deal to not have to make a payment for 2 months so I go ahead and give them my credit card for the payment despite telling them I did not want to put any money down. I see the finance manager and he tries to coerce me to sign paperwork for a loan that is for a much higher interest rate then I was told I was approved for. I let him know that I was already pre-approved for a low rate from CapitalOne and he said he would fix it. He comes back with the corrected paperwork and my payments are $85 less per month! After refusing his warranty presentation he says they will throw in a service contract for free for my troubles. Despite the issues at at the Dealership, I actually left feeling like i got a good deal. It was only after looking at the invoice when I got home that I found out I was lied to, and that they raised the price of the car $4k above the MSRP and used my rolled in taxes to try to disguise what they did. I also received 5 hard credit hits on my credit report despite telling the salesman and the finance manager I had a pre-approval through CapitalOne. I spoke to the sales manager and General Manager Joe. I was able to speak with Tim but he could not help so said I need to speak to Joe, but Joe called out sick the day I was supposed to meet with him. Of course no-one calls me and I take time out of my day to meet him only to find out he is not there. Joe finally calls me back and does not apologize, instead he says he never calls out. I could care less if he calls out 364 days a year, just make sure someone calls me out of respect for my time if he is not going to be there. Needless to say Joe is combative on the phone, shows zero empathy, and tells me I should compare a car purchase with a home purchase and that he has 5 lawyers on retainer. I had a public notary and lawyers representing both parties on my recent home purchase. I if I had known this is how Atlantic Chrysler/Jeep/Dodge operates I would have brought a lawyer with me. Joe tied to convince me on the phone that I had buyers remorse... no Joe, I love the car, I have dealership remorse. Adding salt to my wounds is my cars temporary registration was expiring. I emailed the dealership and they said they were taking care of it. I check with DMV and my permanent registration was processed 2 days before my temp registration expired. My car would not be able to be on the road if I did not get my registration - seems like the company plays games for numbers... ie. makes sure certain amount of cars are registered in certain months. Either way, I have already contacted the NYS Department of Financial Services, the NYS DMV, the CFPB, the FTC, and in the process of filing formal complaints with the BBB and the NYS AG. And of course, sharing my experience so folks can be aware of what takes place here. There are plenty of dealerships out there selling the same cars, take your business elsewhere... -Atlantic Chrysler/Jeep/Dodge shared my personal credit information with at least 5 banks without my permission -Forced me to put a downpayment towards my first months payment(called my bank and they have no idea what they are talking about) - Tried to trick me into signing paperwork for a much higher interest rate - Told me they were throwing in a service contract for free yet charged me $1,000! - Told me the car

It has been three months since my car purchase and it will go down as the worst shopping experience of my life. I have given the dealership every opportunity to address my concerns and they continue to confirm my fears that this is the worst dealership on Long Island. I had a pre-approval for a loan and wanted to put no money down. I showed the salesman the pre-approval letter and he said no problem to both. He also showed me the price for the car I wanted and said that it was for everything rolled in(taxes...ect). He comes back with the paperwork and says I need to put money towards my first month payment to make the deal go through. I figure it is not a big deal to not have to make a payment for 2 months so I go ahead and give them my credit card for the payment despite telling them I did not want to put any money down. I see the finance manager and he tries to coerce me to sign paperwork for a loan that is for a much higher interest rate then I was told I was approved for. I let him know that I was already pre-approved for a low rate from CapitalOne and he said he would fix it. He comes back with the corrected paperwork and my payments are $85 less per month! After refusing his warranty presentation he says they will throw in a service contract for free for my troubles. Despite the issues at at the Dealership, I actually left feeling like i got a good deal. It was only after looking at the invoice when I got home that I found out I was lied to, and that they raised the price of the car $4k above the MSRP and used my rolled in taxes to try to disguise what they did. I also received 5 hard credit hits on my credit report despite telling the salesman and the finance manager I had a pre-approval through CapitalOne. I spoke to the sales manager and General Manager Joe. I was able to speak with Tim but he could not help so said I need to speak to Joe, but Joe called out sick the day I was supposed to meet with him. Of course no-one calls me and I take time out of my day to meet him only to find out he is not there. Joe finally calls me back and does not apologize, instead he says he never calls out. I could care less if he calls out 364 days a year, just make sure someone calls me out of respect for my time if he is not going to be there. Needless to say Joe is combative on the phone, shows zero empathy, and tells me I should compare a car purchase with a home purchase and that he has 5 lawyers on retainer. I had a public notary and lawyers representing both parties on my recent home purchase. I if I had known this is how Atlantic Chrysler/Jeep/Dodge operates I would have brought a lawyer with me. Joe tied to convince me on the phone that I had buyers remorse... no Joe, I love the car, I have dealership remorse. Adding salt to my wounds is my cars temporary registration was expiring. I emailed the dealership and they said they were taking care of it. I check with DMV and my permanent registration was processed 2 days before my temp registration expired. My car would not be able to be on the road if I did not get my registration - seems like the company plays games for numbers... ie. makes sure certain amount of cars are registered in certain months. Either way, I have already contacted the NYS Department of Financial Services, the NYS DMV, the CFPB, the FTC, and in the process of filing formal complaints with the BBB and the NYS AG. And of course, sharing my experience so folks can be aware of what takes place here. There are plenty of dealerships out there selling the same cars, take your business elsewhere... -Atlantic Chrysler/Jeep/Dodge shared my personal credit information with at least 5 banks without my permission -Forced me to put a downpayment towards my first months payment(called my bank and they have no idea what they are talking about) - Tried to trick me into signing paperwork for a much higher interest rate - Told me they were throwing in a service contract for free yet charged me $1,000! - Told me the car price was with everything rolled in(taxes) instead it was just the invoice price.

Just wanted to say what a great customer service experience from the dealership. Leased a new car on 7/10/2019. The sales person by the name of Chris Blanc was just wonderful! Truly a people person who took care of every need and helped make the entire sales process enjoyable. I feel it is great model of how they treated my family as a customer. A model that every company should follow! The finance department was very helpful and explained the process in very understandable detail. Job so well done! Keep up the GREAT WORK!!!!!!!!!!!!!!!!!!!!

My leasing company sourced a new Grand Cherokee through this place in March 2019. It is now July and they seem unable to provide a registration to me or the title to the bank holding the paper on this deal. If you want to drive around illegally with an unregistered car for months (until my lawyer works this out) get your car here, If you prefer to deal with a legit operation, go anywhere else.

Went in on a few separate occasions, and I leave satisfied every time. It’s always a pleasure dealing with Tommy. He’s thorough, detailed, and fair. He’ll explain exactly what you’ll need, and it’ll get done. I feel 100% safe and secure bringing my vehicle to his shop.

This is the worst dealership. A few months ago, I brought my truck in for a oil change. When it was returned to me, I noticed a huge scratch on the passenger door. I’m a car freak, and I know where everything is on the truck. I brought the issue to the service advisors and they told me to schedule a day to come in and that they would fix it free of charge. They even documented the issue. When I returned on the schedule date, they all of the sudden never heard of this incident and had no records meanwhile I’m speaking to the same person that told me the issue would be resolved and who filed a note in the records of it. After some time, they finally found the record of the incident. Just when I thought it couldn’t get any worse, it did. Yesterday I brought my truck in for a simple repair and was told to pick it up the next day, which was today. The truck was brought out front and I was getting ready to leave and then all of the sudden, I have a tire pressure warning for two tires. I go out to take a look and I noticed two screws in one tire and one screw in the other! I was beside myself and demanded that this be repaired. The laughable manager Tom comes out and begins to tell me that they have been in the tires as one tire is sitting flat and the other is leaking air as we speak. Really, if they were in the tires, how could I not notice driving with 2 flat tires to Islip from Queens? To make it even better, I noticed a bag of screws right next to the truck where it was parked. It doesn’t take a genius to figure this one out. The guy was a moron and clearly lacks common sense. The sales department is decent, but the service department is full of incompetent people who could care less about customer service. Avoid this dealership at all costs and save yourself from all the headaches and stupidity.

I had a great agent who helped me get into the vehicle that best suits me. He was kind, friendly, and respectful. Also Bob was also a great help in this process along with Tom B. If I had to recommend a dealership, this would be the one to go to. Thank you!

What an amazing guy ! This is our second car purchasing from him , will follow him and specifically use only him as our dealer ! Very professional , extremely helpful. Highly recommend Will Morrison.

lease car from that place (cant named dealership), temporary plates expire on 4/26/19 , no respond from them till today 5/9/19!!!! lease 455+a mo ,nice job no one can help no one talk to me!!!!!!!!!!!!!!!!!!

Bought a used mustang from this dealership the cars great the problem is 3/14/19 bought the car and its now 5/2/19 and I have yet to get the car registration from this place. contacted a friend of mine who ran the information on our car we bought and its still registered to the dealership. we called and they would hang up right away. went down there and they wouldn't do anything for us gave us the run around. now I'm getting the dmv and my lawyers involved.