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Empire Chrysler Jeep Dodge RAM of West Islip

(1,426 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Chrysler Jeep Dodge RAM of West Islip from DealerRater.

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Amazing Service!!

Travis helped me get outta my old car and into an amazing upgraded car. Great service & guy! Recommend to anyone looking in trading their car for something better, go to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent overall

My sales associate Travis was friendly, knowledgeable, and great to work with. I told him what I wanted and he helped me accomplish my goal. I’m glad I got in touch with Jared.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Travis and Anthony helped me out very well. Very knowledgeable and went out of their way for me. I recommend Travis and Anthony to everyone. Thank you guys. I will be back - james

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service from Travis Rubino

Excellent and professional service from Travis. This is our second car that we buy from him and both were a smooth process. Its good to have a trustworthy guy like travis to handle your car needs! Keep it up Travis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AWESOME SERVICE DEPT !

SERVICE DIRECTOR was very interested in solving car problems, took my concerns seriously and made me confident my car will be serviced correctly thank you for your good customer service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Taken advantage of

I'm sad to say I was taken advantage of. Craig Miller first showed me the truck i saw on there web site, top notch Ram long horn.. then we talked prices, out my reach, he hunted for trucks more fitting to my expense. He listened carefully to what I wanted, what i needed in a truck and we found two more right away.this is where it went south, I didn't take them for a test drive and he was already talking prices that were out of my reach still, finally hours later they came down and still its much much more then I COULD spend monthly ( I know people understand this). I asked if I could take this beautiful , hot looking, all black Ram for a ride. He told me it was prolong paper work but if i really wanted to i could (" this was the truck for me"he said again after every thing we looked at!) Craig moved around trucks to get it out and we took it for a ride. It handled good, pick up ( check) , corners ( check). We drove back , I opened doors and looked in the back, looks good to me . So the process continued. The other Ram we looked at we didn't even get to drive Craig never even offered. We went home ..... with our heads spinning, we spent more then we wanted, put more down then we wanted, and came home with a truck that we weren't sure we wanted. This was Saturday March 9th. On March 13, i was driving home and my head lights were un even , one literally facing straight down. So bvb the next morning took the truck to my mechanic, he told me the truck was in a major accident and pieces of the truck were not attached and bent, the hood plus other front parts were replaced. The dealership played it off and told me the frame was fine and it was cosmetic! Wrong answer Craig! I trust my mechanic..i have for years..I don't who looked at this truck underneath but it is unsafe out right ! They lied and didnt tell me it was in an accident .this would have changed the purchase. They fraudulently sold a damaged truck and for a much higher price then they should have. They told me they will TRY and fix the COSMETIC parts I'm talking about but I feel taken advantage of by MR MILLER, I should have been warned that the truck was not sturdy, was in a accident and instead I'm a female they took advantage of me..how many bnb pot holes will it take before the front end drops?

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast great experience

Got a car at a great price and great experience made by a car easy would recomend this dealer easy to get to on major highway

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buy new car

Excellent Service willing to work with you with price money down and monthly payment I definitely recommend to go to Atlantic jeep and she Travis And the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

1 day turned into 3

I showed up first thing on a Tuesday 8;00 am. I had to call on Wednesday they did not. They told me the truck did not get in the shop yet. If I knew this I would have rented a car . I was understanding do to the holiday and weather backups . I have been dealing with this dealership since 2001 when they were herbee dodge. I needed an oilchange/tire rotation and 4 recalls all miner recalls and minor smell of antifreeze only to be told there was no leak . Now this is where I get upset.I have been a mechanic for 30 years , only to find the antifreeze still low under the minimum line.What happened to the point checks?????? not to mention the complaint of antifreeze odor two reasons to be sure the reservoir was full. End all this here. Did not get truck till Thursday night 4;30pm.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service Experience!

I went to Atlantic to purchase a 2019 Dodge Durango. Travis was my salesman, Brian was the Manager on the floor and Sam was the finance manager. They were all very professional and wanted to make sure that I was in the right car and that I made the right deal for my budget. They took there time reviewing the numbers with me during the process. I wound up leasing a 2019 Dodge Durango instead of buying it. I was so impressed with the team that I returned the following day and decided to lease a Jeep Cheroke for my son. I have been a customer of Atlantic since 2015 and we currently have 4 vehicles in my driveway from Atlantic. I've already recommended family and friends to Atlantic. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.