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Empire Chrysler Jeep Dodge RAM of West Islip

(1,426 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Chrysler Jeep Dodge RAM of West Islip from DealerRater.

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Dealership Experience

I bought a new 2019 ram 1500 on 2/7/19. Victoria spent all day finding trucks that matched my intrest as well as working on the price to give me the best deal possible . Victoria and Tom, Financial manager , were very helpful and they were able to put me in a Dodge Ram i am very happy with .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great value and exceptional service!

We were not planning on leasing a car today but the service from Travis was exceptional and we ended up walking away with a beautiful car! Travis was attentive, friendly, professional and expedited our transaction. He worked with us to find the vehicle we wanted for the right price. Travis made sure we were satisfied and comfortable with the transaction from start to finish. I would definitely recommend going to Atlantic Chrysler Jeep Dodge Ram and working with Travis to find the vehicle you're looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A rocky start with an amazing outcome!

Shameiqua is the greatest sales person I’ve ever dealt with! Very kind, respectful and helpful! I love my new car and I loved working with her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best value and honest dealers

I leased a dodge challenger srt 392 from Travis last night and was so happy w the service that I felt I needed to leave a review, I never could imagine purchasing a vehicle w dealers who are more honest and straightforward with you. I told Travis what I wanted, he found me a package that matched my description, and gave me a fair price. I am extremely impressed with the value i got on my lease for how fair my payments are. Not only is the car awesome, payments were low off the start, but I get great services at the dealership for free. I highly recommend working with Travis and Tom if you are buying or leasing any new or used car, I really could not be more satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Does right even with hiccups

I recently purchased a 2018 charger hellcat in early December. The salesman Ricky knows his SRT vehicles inside and out and is very trust worthy. Ricky is a true asset to Dodge and Atlantic. We had some mild issues after the fact with the financial aspect of the deal that caused me concern. Tom in finance stepped in with joe who is one of the managers and they did the right thing and made my concerns go away. This review easy could of went wrong way but the level of professionalism that Tom showed working with joe and Ricky will allow me to enjoy my new hellcat and I’m looking forward to dealing with this crew in the future when I upgrade my wife’s truck. I own a business so I know things can go wrong at some point but it’s the way you handle after the fact and make right that counts in the end! I highly recommend these guys! Check them out you won’t regret it. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst experience on having my truck repaired.

The lack of respectfulness, the service advisor is just rude and or incompetent. I had my truck in for repair, advisor told me it needs a wire harness. It is on back order. I wait over a month he never calls. The day I call him he tells me it just came in, yeah right. They replace the harness and cut out my LED lights, and I mean the cut them out that there is no way to hook them back up. Guess what - it wasn’t the harness. Big waste of time and money at this place. I was hoping to contact John Staluppi – of course you can’t. He needs to know that his employees at Atlantic Dodge are the worst, but I am sure he doesn’t care.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

New Wrangler Lease Agreement

My experience at Atlantic Jeep was great. Travis the salesperson was very helpful in explaining the features of the new Wrangler, and worked with me to put together a deal that worked for me. I'd recommend Atlantic and Travis to anyone looking for a new Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Happy owner of new Challenger

Stopped in just to look....Chris Blanc was really helpful as he had to drive me to their overflow lot to look at car in the color i liked. Chris also helped when I got a bit frustrated due to something i wasn't understanding - anyway, he had the patience to get me through it, and also came back at me with a price that i was really happy with and I just had to buy the car right there. Really happy with the way things worked out and how Chris handled my douchy flare up and got me out of there happy as a clam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding salesman

My second time I came because Mr.Travis was such a great salesman. Very understanding got me a great deal. That’s why I came back to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I turned in my 2016 Jeep Patriot and leased a 2019 Compass

I have been leasing for years and always return to this dealership since I'm always treated fairly. They listen to what's important to me and are always willing to negotiate until we reach a price that works for us both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.