Vandergriff Acura

**Vandergriff** Acura in Arlington truly sets the standard for customer service! Every time my car is due for service, I always know I'm in great hands. ***Ronny Ruiz*** is absolutely incredible--he makes the entire scheduling and concierge process flawless and effortless. He always rolls out the red carpet and ensures everything is taken care of with precision and care. He understands the importance of good work and consistently delivers service with professionalism, care, and excellence. ***Taylor Jones*** is the best when it comes to all my service needs. He went above and beyond to handle all of my questions and to get me the quotes needed. His communication is always crystal clear, and his customer service is top tier. He truly makes me feel like a priority throughout the entire experience/process. ***Adrian Reyna***, my concierge driver, took excellent care of my vehicle and made sure all the details were handled professionally. He had great communication through the process and I appreciated his respectful handling of my car. Vandergriff Acura knows how to keep their customers happy, and it shows in every step of the process. If you're in the market for a new car, ask for ***Austin Doyle***-- he is the *GOAT* and he'll take great care of you! Highly recommend **Vandergriff** Acura! You won't be disappointed.

Horrible experience, drove 45 minutes to see a car that was in very poor condition. It had been in a wreck and needed body wreck. That wasn't disclosed in the ad, or the carfax or by the sales person when I asked him to lay eyes on it before I drove all the way there. Huge waste of time.

I would like to extend my deepest gratitude to Mr. Danny Hamedani, my Service Advisor at Vandergriff Acura. Mr. Danny has been an absolute standout, exceptionally professional, incredibly knowledgeable, and truly dedicated to delivering outstanding customer service. From the moment I walked in, Mr. Danny demonstrated patience, empathy, and a "can-do" attitude that immediately put me at ease. He took the time to thoroughly answer all my questions and address every concern, going above and beyond to ensure I felt informed and supported throughout the entire service process. As a woman, I’ve often found dealing with service advisors and mechanics to be intimidating or dismissive, but my experience with Mr. Danny was the complete opposite. He treated me with genuine respect, compassion, and professionalism. It’s rare to encounter someone who combines technical expertise with such integrity and personal care. I live 45 miles away from Vandergriff Acura, even though there are dealerships much closer to my home. I choose to make the longer drive every time because of Mr. Danny. He has earned my trust and loyalty, and I will continue to bring my business to Vandergriff Acura because of the exceptional service he provides. Mr. Danny Hamedani is a true asset to the Vandergriff Acura team, honest, dependable, and trustworthy. I cannot recommend him highly enough!

I came in for the second time to get an oil change and it was a pleasant experience. I was helped by Taylor Jones who was wonderful and patient and answered all my questions. Thank you all for your help and I will definitely continue to have my service done at this location.

**5 Stars – Exceptional Customer Service from Taylor Jones!** I had a truly outstanding experience at Vandergriff Acura, thanks to the incredible customer service provided by **Taylor Jones, Service Advisor**. From the moment I arrived, Taylor was welcoming, professional, and genuinely committed to making sure I had everything I needed. He went above and beyond to answer all my questions with patience and clarity, and his knowledge about the service process made everything smooth and stress-free. What really stood out was Taylor’s attention to detail and sincere dedication to ensuring I felt valued as a customer. It’s rare to find someone so personable, efficient, and trustworthy — but Taylor exceeded every expectation. If you’re bringing your vehicle in for service at Vandergriff Acura, I highly recommend asking for **Taylor Jones**. You’ll be in great hands!

1 star for the simple fact zero wasn’t an option. Never would I recommend somebody do business with this dealership. I live 4.5 hours away and made an agreement on a price at 1 pm and began my drive to the dealership. I had asked to get the deal in writing, not just a verbal commitment from Tracy, the pre-owned manager. At 2:30 I called to ask about the contract and was told by the salesperson Jeremy that the car had been test driven and may no longer be available. A quick 10 minutes later, Jeremy called back to say the car was sold and proceeded to blame me for having been difficult to negotiate with. GO FIGURE. The price had been agreed upon already so that was an excuse for poor and shady business. I asked for Eric (GM) or Tracy to call me back and unsurprisingly, neither one did. I wasted a 3 hour round trip because of these people. Stay far, far away from this shady place. Completely unacceptable.

We did not know the car we bought was in an accident prior to us buying it till we went to sell it. We bought an extended warranty for it as well and already 2 items were not covered.

Let me first write that I did not purchase a vehicle from Vandergriff. We did not come to terms, which I completely understand and am very thankful of at this point. As the process went on, I became more and more concerned. It's the way we got through the process that is most distressing. On the Vandergriff website, and in their responses to reviews, they write how committed they are to customer satisfaction. Those are marketing words and not truly something this dealership believes in. Their tactics were deceitful, dishonest and unprofessional. The price of the vehicle was raised the day I was to negotiate the price - the reason: "market demand". As with other reviewers, Vandergriff included $2,917 in options - none of which I wanted or requested. When asked to remove them, they communicated to me that the clear coat finish was already done. Interesting when the vehicle didn't have it done when I spoke with them on Saturday evening, but somehow was done by 11:00am Monday morning (closed on Sundays) and yet pictures showed that nothing had been done to the vehicle. I spent 4 hours back and forth negotiating, all of which could have been done in less than 30 minutes if they were truly interested in customer satisfaction. The issue - management. From the General Manager, Jimmy Le, to the General Sales Manager, Mike Luong, to a Sales Manager Eric Fuentz (who has been mentioned in a number of reviews in a negative way) and another named Tracy, not one was interested in calling me back to discuss the deal or my customer dis-satisfaction. They don't care. And the way they treated a junior sales person was horrible. Management played him to get the sale and put him in a very difficult position. So if you want to buy from a reputable dealership, do what I didn't do and read the reviews. Vandergriff is not one of those reputable dealerships. My issues are not uncommon for Vandergriff and I anticipate receiving a response about how important my feedback is and how sorry they are that it happened. Nothing has changed with the feedback they've received. Buyers beware. Vandergriff uses the old school, high pressure, deceptive tactics, "I have to talk to my manager" (but the potential buyer can't) type of salesmenship to sell you a car. If you chose to buy from them, best of luck.

BUYER BEWARE I have purchased a lot of used cars over the years but never have I encountered the level of dishonesty and deceit as I did at Vandergriff Acura. After making an offer, the sales guy came back with an offer sheet that attempted to add on $4,000 in “dealer options.” Yes, you read that right. $4,000 in garbage like nitrogen tires, tint (the car was already tinted), ceramic clearcoat, and a bunch of other stuff that no one wants and—worse—was already in or on the car. I asked if he thought I was a moron, or whether I just looked stupid, and he said no, but these additions would get the car into saleable form. xxx? The retail price already includes those things because the car is already for sale! I left this dealer and drove straight to Huffines in Plano, where I bought a car on the spot. No one tried to upsell me on garbage no one needs or tried to slide xxxx onto the offer sheet. The entire process was transparent and I’ll gladly buy cars there in the future. In short, if you are okay being cheated, by all means make your way to Vandergriff Acura in Arlington. They will do their level best to take advantage of you. If not, go LITERALLY ANYWHERE ELSE.

Google Review for Vandergriff Acura - Used Car Sales Department ⭐☆☆☆☆ My experience at Vandergriff Acura’s used car department was extremely disappointing, primarily due to the unprofessional behavior of sales manager Eric Fuentes. My husband and I visited the dealership twice—first on January 28 and again on February 22—and both times we were met with dismissive and disrespectful treatment. During our first visit, Mr. Fuentes was pushy and condescending, particularly toward me, making it clear that he did not value my input in the decision-making process. His attitude was so unprofessional that we decided to walk away from the deal altogether. Two weeks later, after receiving a text from a salesperson promising a specific deal ($26,843, $0 down, and a $400-$500 monthly payment), we gave the dealership another chance. However, upon returning, we were presented with a different car that had 40,000 more miles, and the numbers suddenly didn’t add up. After hours of negotiations, Mr. Fuentes returned to the table with an increasingly dismissive and disrespectful attitude, completely ignoring my valid concerns and directing all conversation toward my husband as if my input didn’t matter. At that point, I had to request another manager and asked that Mr. Fuentes remove himself from the conversation. Even after that, he never made any effort to address me, apologize, or rectify the situation. This dealership clearly lacks professionalism, transparency, and respect for all customers, particularly women. If you’re looking for a dealership that values integrity and fair treatment, I’d strongly suggest taking your business elsewhere.