Vandergriff Acura

We're thrilled to hear about your great experience buying your Acura from our dealership! Thank you for highlighting Mario's exceptional service. His kindness, patience, and product knowledge are exactly what we aim to provide, and it's gratifying to know he made such a positive impact on your car-buying journey. We appreciate your confidence in us, and we're glad to hear you're planning to keep your new car for the long haul! Rest assured, whenever you're ready for your next vehicle, our team will be here to assist you once again. Thank you for taking the time to share your experience, and we look forward to seeing you in five years! Enjoy your new Acura!

Thank you for your wonderful review! We’re thrilled to hear that our service department provided you with quick, friendly, and efficient service. It’s great to know that your concerns were addressed, and the loaner vehicle option made the process more convenient. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing Vandergriff Acura!

Thank you for taking the time to let us know about your recent experience. We're truly sorry to hear about the issues you encountered after bringing your MDX in for diagnosis. Ensuring that every customer feels confident in our service and support is a top priority, so we regret any frustration and inconvenience you’ve faced following your visit. We understand how concerning it is to experience unexpected issues with your vehicle. To address this matter in detail and see how we can assist you further, please reach out to our Service Director, Peter Boghossian, at 855-971-6960. Your feedback is important to us, and we’d like to work with you to help resolve your concerns.

We’re sorry to hear about your recent experience and apologize for any frustration this may have caused. This is certainly not the level of service we aim to provide. We take feedback like this seriously and would like the opportunity to address your concerns directly. Please reach out to our General Manager, Jimmy Le, at jle@vtaig.com to discuss this further. We hope to work towards a resolution for you.

I did reach out to the general manager via email with no response, pathetic leadership!

Thank you for sharing your experience with us. We are sorry to hear that your interaction with our sales and finance departments didn’t meet your expectations. We strive to make every customer feel valued and comfortable throughout the buying process. Please contact Jimmy Le, our General Manager, at jle@vtaig.com. Jimmy would like to address your concerns personally and ensure that your experience reflects the high standards we aim for. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our dealership.

Thank you for sharing your experience. We sincerely apologize that your car buying experience did not meet your expectations and took the joy out of such an important purchase. Your feedback is very important to us, and we want to address your concerns. Please contact our General Manager, Jimmy Le, at jle@vtaig.com so we can discuss your experience in detail and work towards a resolution. We appreciate your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.

Thank you for taking the time to share your son's recent experience with us. We apologize for the inconvenience and frustration that your son encountered during his recent visit to our dealership. Providing transparent and efficient service is paramount to us, and we regret that we did not meet his expectations on this occasion. We understand the importance of clarity and reliability throughout the car purchasing process, and we sincerely apologize for any miscommunication regarding the financing of your son's vehicle. This situation is not indicative of the standards we uphold at our dealership, and we are committed to addressing his concerns promptly. To resolve this matter and ensure that your son's concerns are addressed in a timely manner, we kindly ask that you contact Jimmy Le, our General Manager, directly at jle@vtaig.com. Jimmy is dedicated to resolving customer issues and ensuring that our customers receive the assistance and transparency they deserve. Your feedback is essential to us as it helps us improve our processes and enhance the customer experience. We value your son's business and sincerely apologize for any inconvenience caused. We are committed to working towards a resolution that meets your expectations. Thank you once again for bringing this matter to our attention. We look forward to the opportunity to address your concerns and regain your trust.

We are deeply sorry to learn about the experience you had with your 2023 Acura MDX. We understand your frustration, especially considering the wasted time, lack of loaner car options, and the unexpected repair cost. At Vandergriff Acura, customer service and transparency are paramount. We apologize that upon arrival for your 3 pm appointment with a pre-confirmed issue, you were initially told they might not have time to see your vehicle. We strive to prioritize scheduled appointments and understand the inconvenience this caused. We also sincerely apologize for the lack of loaner car availability. While we do our best to accommodate loaner requests, there are times when our inventory is depleted. In such instances, alternative transportation options should have been offered, and suggesting an Uber ride for a customer residing 1.5 hours away was unacceptable. Regarding the TPMS and keyless program alert, we understand the service team diagnosed the issue as rodent damage to the wiring harness. While this wouldn't be covered under warranty, we apologize if the explanation lacked clarity or if the possibility of pre-existing damage wasn't communicated effectively. We understand your recent purchase of the vehicle and the frustration surrounding such a significant repair cost. To ensure a thorough review of the situation and discuss potential solutions, we strongly encourage you to connect with our Service Director, Peter Boghossian. You can reach Mr. Boghossian directly at 855-971-6960. Mr. Boghossian will personally review the service order and discuss the findings with the technician who diagnosed the issue. He will explore all available options. We appreciate your feedback. We take all customer concerns seriously and are committed to regaining your trust. We look forward to working with you directly to find a resolution that is fair and satisfactory.