Vandergriff Acura

Disappointing Experience- are their CarFax reports real? I feel like I should save my energy and walk away but it seems ethically wrong to leave this to an unsuspecting public. I recently had a disappointing experience at Vandergriff Acura when attempting to purchase a 2016 Jeep Wrangler with low miles. Despite the initial attraction of a great deal, my excitement quickly turned into frustration and suspicion as I discovered several issues with the vehicle. Upon arriving at the dealership, I was under the impression that the process would be quick and efficient. They knew it was an hour drive there for me and I was having a tough time and let them know it was an attempt to get some happiness. However, bypassing the test drive was not in my plans - so yes I want to drive a used Jeep. I was not informed that the engine light was on until I saw it on my test drive. To my dismay, I discovered leaking oil upon crawling under the vehicle. Yes, I had to crawl under the Jeep but at least it’s lifted. I was told they didn’t get a chance to clean it up or reset codes when the new engine went in. It was disheartening to realize that the dealership had neglected to mention these crucial details. I drove two hours for this and wasted my evening after a long day working. This was besides the four minor wrecks. When I talked with the sales manager, I was promised that the engine had been replaced by Jeep but the necessary codes and cleanup had been forgotten. This explanation seemed questionable but I was in a weak mindset. He said I could do all the paperwork and it would hold the jeep but if I changed my mind before taking possession they would shred the deal refund any money and I could go on my way. I got home and pulled up the Carfax and was then very worried. It was especially concerning considering the fact that the dealership had dealt with the Jeep nearly monthly for seven months, as indicated by the Carfax history. It further raised concerns when I noticed that the history mentioned routine maintenance, such as brake pad changes, but made no mention of the engine replacement. Feeling deceived and uncertain about the reliability of the vehicle, I asked about the warranty for the new engine and the temporary nature of the reset code situation. More promises were made, but no documentation or guarantees. They said the Jeep was at Jeep dealership and they had assured them it was good to go. My trust had already been shattered and still no details about the engine warranty. Consequently, I decided to withdraw from the deal. Fortunately, the dealership did eventually refund my deposit. To my astonishment, I later discovered that the Jeep was back on the market without any mention of the new engine or code reset at Jeep dealership. This lack of transparency is deeply concerning and I feel compelled to warn potential buyers about my experience. I’ve learned the vin numbers on a new engine won’t match the vin of the Jeep. So check that. In conclusion, my experience at Vandergriff Acura was highly questionable. The dealership's failure to disclose crucial information about the vehicle, their questionable explanation for the engine issues, and their lack of transparency regarding the Jeep's history are all red flags. I hope that potential buyers take this review into consideration before making a decision and wish them good luck in finding a more trustworthy dealership. I thought CarFax reported all servicing so how does it miss an Engine and a code reset but the later inspection is on it? The CarFax is weird. Seven months of visits or maybe ownership? with very little mileage and the oil changes. Mostly if you put a new Jeep engine in it would you tell people and offer the warranty? I know that large car dealerships need to make their money and I expect a strong mark up- in exchange I do expect at least the expectation of it being a decent car.

I had a great experience with Spencer! He was very knowledgeable and informed me of what to expect throughout the purchase process. This is the first time I’ve looked to purchase a vehicle on my own and he made it seem so easy. I will definitely recommend him to my family and friends!

I recently bought a 2024 MDX from Spencer at Vandergriff Acura and had a great time there and love the car! He made it as easy as possible and recommended him to all my friends and family!

I had a great experience at Vandergriff! Damian was wonderful and made the experience personal! I will continue to refer him to everyone i know because of his hospitality

Christian it's a wonderful and amazing person my husband bought a car from him and he keep in touch with us until we decide to buy a second car from him, he made it I will never change my mind before about to trade my car but the way Christian doing business he made me change mi mind and I just get another car from him

Christian is a wonderful sales man make my car purchase when I get easy and nice way very polite very helpful and generous I am really happy to see such sales man like this in Acura co Looking forward to do business with you again Thank you on ourselves, and Abdulwasi wrote you Saleh Nasir

If you make an appointment to see a particular car, and it sells, they won't tell you. You'll get the, "How Much do you want to spend question" and they'll try to steer you other options before finally admitting that they do not have advertised car. Lots of alarm bells went off and I had to walk away after wasting 2 hours, half of which was sitting or standing in their lobby. Stay clear.

It was the old hard sell at this dealership. I had looked several places and they were the only one to do it. Had I not wanted the car, I would have walked out. I ended up paying too much for those little “add ons.” On the other hand, their service is excellent. I’ve been to Vandergriff Acura and Honda and am thoroughly satisfied with both.

DO NOT BUY FROM THIS DEALERSHIP!! 6 months ago I bought a used car and it has been back in forth in their shop since. I’ve driven their loaner vehicle more than my own car. First problem was they let me buy it knowing it wouldn’t even pass a state inspection!! There was an issue in the steering column, making it extremely dangerous to drive. I didn’t notice when test driving, since they only let me go around on the side streets and not onto the highway or any busy roads. the horn didn’t work, cruise control didn’t work, nor did any other buttons on the steering wheel work. this is only just the beginning of all the issues that accumulated. eventually the entire engine needed to be replaced, which I was told was a brand new engine. I find out that it was a used engine with multiple spark plugs misfiring. Multiple issues arise including wires being fried, wires not being connected, oil leaking throughout the engine, causing pieces of metal to fly off and lock up the engine. I don’t know much about cars, which is why I decided to purchase from a “reputable dealership” that I figured would have their customers best interest in mind. Clearly that is not the case. I feel 100% been scammed in this whole situation. I even tried to talk to the sales manager, not once but twice to trade out the vehicle. He was extremely condescending, rude and sexist not once but both times we spoke. he told me that I just needed to smile more. I highly doubt that a statement like that is something he would say if a man was sitting in front of him and not a young woman. this dealership is shady and sketchy, and I absolutely wouldn’t recommend anyone ever doing business or purchasing a vehicle from Vandergriff Acura Arlington. I tried to trade in my vehicle for a another that cost less than the original one that I was having issues with and they still couldn’t get my payments down to the same payment without making me upside down on my loan. I was told if I would have traded it in within 30 days it would’ve been an even fair trade, which I was also never informed about. I didn’t even have the vehicle in my possession at the time because it had already been in their service department after having it for 2 weeks. They had it for almost 2 months the first time they tried to fix it. I’ve never written a bad review, but after 6 months, I have given the company plenty of time to make this right. they have proven profit is more important than their customers and their reputation.

The absolute worst car purchase experience in my life after buying 15 cars. They advertised a price on-line of $35,700, but because my trade came in low they offered me $34,000. They wrote the deal up at $39,000, but the net AFTER trade was $33,900 so I thought it was good. When I went back they gave me a check for only $1500 and explained the difference in purchase price is in the fine print. These are DISHONEST people from my salesperson JB to the pre-owned manager. The most unscrupulous dealership I have ever dealt with. STAY FAR, FAR AWAY!!!