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Vandergriff Acura

(1,425 reviews)
Visit Vandergriff Acura
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2015 consumer dealer award
New (817) 380-4975 (817) 380-4975
Used (817) 753-3015 (817) 753-3015
Service (817) 697-3471 (817) 697-3471

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Acura from DealerRater.

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Great salesman

He was a great salesman. Knows his information. real cool laid back. Well spoken always kept us informed on everything we needed to know. Awesome experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

PURCHASED AN RDX FROM STAN BENNETT

My wife decided she was ready for a new vihicle. We traveled from 4.5 hrs away to one dealer on Friday. Not finding what she wanted there I called Vandergriff early the next morning. Stan Bennett was the first and last voice I heard. Stan greeted us at the front door with a smile and asked if we needed anything. While we looked over a view things Stan went to pull up RDX ASpec for us. I was sold then, but I was patient and allowed Stan to give my wife a full run down of the vehicle. Then a thorough test drive. Se was pretty much sold. Once we crunched some numbers we signed on the line and My Wife has had a smile on here face since Sat 2/16/19. We look forward to dealing with Stan and sending others his way. Vandergriff was represented to the highest quality and respect. Thank very much again Stan Bennett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service

Jamonn Little was a fantastic sales agent. He was able to answer all of my questions and give me more information about the vehicle that I was interested in purchasing. He handled the entire purchase transaction very proficiently and with great professionalism. His customer service was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best Dealer in Town

My mom has leased three vehicles from this dealership and when it was time for me to purchase a vehicle I knew I was coming here! They did not disappoint and Mr. West was by far the best sales agent I have ever come across. He cared more about putting me in a reliable vehicle that I wanted rather then trying to push a sale. Kudos Vandergriff Acura for your excellent customer service!!! I will definitely be referring people to this dealer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Lindsay was very friendly to me and my wife.

Lindsay provided the details for the service to be provided extremely well. Service was completed as promise. She was customer friendly well versed and very knowledgeable as a service advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic service!

Vandergriff Acura was the perfect place for us to buy our pre-owned vehicle. We drove in from out of town (3+ hours) and they went above and beyond to make us feel comfortable the moment we stepped foot in the door. Wade West was a dream to work with! His customer service exceeded our expectations and we felt great with our purchase. The paperwork process was quick and easy and Thao made the process enjoyable. This was, by far, the best experience we have ever had purchasing a vehicle. I highly recommend Vandergriff Acura and Wade West for your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

BEST Car Buying experience

I walked into Vandergriff Acura to “just look” at a vehicle I saw on Cars.com. I was really JUST LOOKING. A few hours later I left in a car that was immaculate and exactly what my family needed. From the initial welcome at the door, to the discussion on what I was looking for in the vehicle, to the accessories I wanted added and finally to having my personalized tags transferred over to the new vehicle – Vandergriff Acura did it all with ease. It was very much the BEST car buying experience I have ever had. Which could not have happened without Jonathan Lester and Brian Smith, EXCELLENT salesman who were both very attentive and listened to what I liked (and didn’t like) about the vehicle I had come to “look" at. My family and I left with a smile and a good deal on both the new car and my trade. I will remember this wonderful car buying experience for a long time to come and definitely consider a Vandergriff dealership when it’s time for another vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great service from sales!

We just purchased a 2018 RDX from Fausto Rivera today. Fausto was very knowledgeable, polite, courteous and professional. Being a fairly new sales employee at Vandergriff, he knew the Acura product well, explained the technology features and differences between the RDX and RDX technology option packages, all warranties and gave us an overview of the dealer's history. Fausto's straightforwardness made my wife and I comfortable with the dealer and the entire purchase experience. We would recommend Fausto and Vandergriff Acura to anyone considering an Acura purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great customer service!

Wade west was very helpful, knowledgeable about the Acura TLX I purchased. He followed up with me like he said he would and contacted me after my purchase to see if I was satisfied with my experience and purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Mediocre experience

Comments redacted after dealership fixed my issues. Overall a mediocre experience. End result OK, but had to go through a bad experience to get there.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your less than outstanding experience with us. If there is anything else that we can do for you, please contact Chris Snyder, our General Manager, at 855-971-6960. We hope to hear from you soon. Thank you.