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Vandergriff Acura

(1,425 reviews)
Visit Vandergriff Acura
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2015 consumer dealer award
New (817) 380-4975 (817) 380-4975
Used (817) 753-3015 (817) 753-3015
Service (817) 697-3471 (817) 697-3471

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Acura from DealerRater.

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Damaged car mounting plates and won't fix properly

Purchased a car and they did $300 damage to the grill (drilled holes) mounting the dealer plates. Their fix is to cover it up with a $30 license plate holder. Advertised price wasn't actual price. They add on almost $2000 in 'dealer fees' once you get there. Go to another dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't bother with stopping here. Go somewhere else.

Purchased a car and they did $300+ damage to the grill mounting the dealer plates. Their fix is to cover it up with a $30 license plate holder rather than replace the grill. Advertised price wasn't actual price. They add on almost $2000 in ''dealer fees' once you get there. Go to another dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Pleasant Buying Experience with Kimberly Najera

I purchased a certified MDX from Vandergriff in February 2019. Kimberly Najera did an outstanding job as my sales consultant and offered top notch customer service. She was very responsive to my questions and inquiries after I left the dealership. Overall outstanding customer service. I would return to Vandergriff just to buy another car from Kimberly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Salesman!

Jamonn Little is very special young man , my sister and I enjoyed him. He is very personable and very knowledge about what he does.. Any question we had he would answer or find some one who could. He a great asset to your company. Ms B. Jackson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very happy with the service, particularly after the sale.

We worked with Jamonn and the service was fantastic! I am in the military and was in the middle of a move back to the US from overseas. I only had 1 week in the DFW area. Jamonn helped us find THE car that we were looking for at the price that we needed. What followed was the most impressive. The car happened to have just been acquired by the dealership, so Jamonn helped us close on the car and then ensured that we were able to take it home with a scheduled date to return for the normal detailing/paint touch up that would typically occur when the dealership acquires a car. He personally managed the project to ensure that everything could happen in one day and that it would be complete in time for us to leave town and continue our move. His follow through was great and he stayed in touch and sent updates of the progress as we went. The most impressive part of this was that it all occurred after the sale of the car. I feel like he really put in effort and wen the extra mile to make sure that we were taken car of. I would seek out Jamonn to work with him again and highly recommend him to friends or family who were looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

My experience today was amazing! Mr. Green was very knowledgeable and made my trade in experience smooth. I truly appreciated his service, and his honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Such an amazing experience

Dayshawn Green is such an amazing dude!!! Cool experience easy and pleasant person to be around! He made this THE BEST experience in buying a car ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Yes we would recommend Vandergriff

We just bought our 1st Acura at Vandergriff & had the best experience. Everyone was super friendly & helpful. Whitney was amazing & made the car buying process the best we've had. We will definitely go through her to buy our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great salesman

He was a great salesman to work with. He was very well spoken and a honest person. He also awnseres all the questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

EXCELLENT SERVICE

I heard about Vandergriff from the CarPro radio show. I contacted the show and Jerry Reynolds referred me to Vandergriff and to contact Wes Kammer. I called him and the NEXT DAY had an appointment to discuss my 2016 MDX which the lease was ending. I have driven the MDX for many years and always dealt with one dealership (not Vandergriff). The dealership I had used for all of those years sold. Also, I live in Weatherford and the "construction" drive to that dealership was a mess! So I thought I would give Vandergriff a try. WOW I'm GLAD I DID! After I met with Wes, he introduced me to Kenny Le who was a FANTASTIC Senior Sales rep. He walked me through every step of the lease on a new 2019 MDX. Got just what I wanted and could not be happier with the treatment I was given by everyone at the Dealership from the front desk to the service department! So, If you need a new ACURA, call Kenny Le, he's my guy!!!!!!!!!!!!!!!!!OH! and the drive from Weatherford was a breeze!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.