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Cleburne Ford

(414 reviews)
Visit Cleburne Ford
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(414 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cleburne Ford from DealerRater.

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Simply the best customer service, compassion, integrity

Simply the best customer service, compassion, integrity and professionalism. I will only buy and service my vehicles from them from now on if I can. I have dealt with their sales team, owner, and service teams and every interaction I have had was amazing. Their sales staff, managers and owner provide very fair pricing for trade-ins and do not pressure you at all. We were even prayed for at one point as we discussed some pressing issues going on in our family. Not only are they kind and good people, they TOTALLY take care of their customers. We had an issue with a Ford Maverick truck that required multiple investigations to find a solution for, and despite the b2b warranty expiring during the investigation, they kept at it until they finally found the solution. They could have bailed on me since they weren't making any money on the investigation/repair. They could have just said "sorry bro, we can't figure it out and it's not really a warranty issue anymore", but they didn't. They solved the issue and now it's my favorite vehicle I've ever owned, and they are my favorite dealership of all time! I feel like I was take care of as part of an extended family. My wife and I are taking them some home made bread this week as a thank you, and they will by the first place I go for anything and everything vehicle related from now on. May the Lord's grace and favor be upon them and their families. I appreciate them all so very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly people, knowledgeable financing options, good

Friendly people, knowledgeable financing options, good selection of vehicles, no hard-sell -- just a pleasant experience, start to finish. Hadn't bought a new car in 22 years, so needed some assistance with the tech; but the old dog is learning some new tricks. Glad I made the drive to get my new wheels.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bob, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Walking in I was met with a welcoming and friendly

Walking in I was met with a welcoming and friendly greeting, a presence that felt like home. Not only did I leave satisfied but guaranteed my $ wasn’t to go to waste!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tamara Salach was great help would recommend her to

Tamara Salach was great help would recommend her to anyone definitely will use her again for further buys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Daniel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Cleburne Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Comfortable, easy, fair and good!

Comfortable, easy, fair and good! No shopping worries here! Trey and Al are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gerry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I can't speak enough about this dealership!

I can't speak enough about this dealership! They go out of their way to please the customers. When I finally went to the dealership it felt like home, everyone was so down to earth that it made you feel like you have known them all for years. A BIG shout out to Sam and Robert for doing an amazing job with us. Ronda & Bobby Richardson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cleburne Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

I have purchased two vehiles from this Dealership.

I have purchased two vehiles from this Dealership. Jerry San Miguel is the only salesman that I will use he is Awesome Roberto Rueda did a great job with financing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came in for The Works and need a repair, they worked me

I came in for The Works and need a repair, they worked me in the schedule, took care of me and my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Nancy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Everyone at Cleburne Ford was very helpful and they make

Everyone at Cleburne Ford was very helpful and they make you fell important. Could not ask for better sales and finance team. Thanks to all that works there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a new truck, very easy process and they respected

Bought a new truck, very easy process and they respected my time by not dragging the purchase out. Will definitely go back for any future purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kevin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!