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Cleburne Ford

(444 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

(444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cleburne Ford from DealerRater.

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Wonderful experience. The staff are very accommodating, great communication and service. I Definitely recommend this dealership.

Wonderful experience. The staff are very accommodating, great communication and service. I Definitely recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience! Would definitely recommend to friends and family. Great people in sales and service!

Great experience! Would definitely recommend to friends and family. Great people in sales and service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thanks to Thomas Via for his assistance with purchasing and financing my new 2025 Bronco. Best purchase experience ever!

Thanks to Thomas Via for his assistance with purchasing and financing my new 2025 Bronco. Best purchase experience ever!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Incredible service writers who are always willing to go the extra mile and make sure that the service provided is top notch.

Incredible service writers who are always willing to go the extra mile and make sure that the service provided is top notch.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed fine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven’t received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don’t know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said well have a good day.

If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed fine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven’t received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don’t know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said well have a good day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed fine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven’t received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don’t know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said we’ll have a good day.

If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed fine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven’t received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don’t know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said we’ll have a good day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Every aspect of our purchase went smoothly and quickly. Our salesman was awesome. We love our new Bronco Sport.

Every aspect of our purchase went smoothly and quickly. Our salesman was awesome. We love our new Bronco Sport.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service was a little long at 3 hours after the appointment was made, but this is per normal at most dealerships, so all was OK, and it seems like all work was done and important information about my Vehicle was relayed to me, and gave me the options for further requirements

Service was a little long at 3 hours after the appointment was made, but this is per normal at most dealerships, so all was OK, and it seems like all work was done and important information about my Vehicle was relayed to me, and gave me the options for further requirements

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience with Cleburne Ford. Down to earth, no extras added on to the price. They worked to ensure we were satisfied

Great experience with Cleburne Ford. Down to earth, no extras added on to the price. They worked to ensure we were satisfied

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience with Cleburne Ford. Jerry and Robert are great people No extras added on to the vehicle price

Great experience with Cleburne Ford. Jerry and Robert are great people No extras added on to the vehicle price

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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