Reviews
servive work
the service crew at Cleburne ford are all awesome . I was in and out in a flash and wasn't late for work . I was greeted at the door by the service salesman steve riza and he got me coffee and took me to the service desk where steve Reynolds professionally handled all my needs in a very prompt manner , james came back in the lounge room to check on me and gave me an update which was awesome ,and when my service was all done Melisssa came and greeted me with a nice smile to let me know I was ready to go. On my way out to top it all off I was greeted with a hand shank and a thank you from the service manger Eric Green to confirmed that all my needs were handled and I said most definitely. Thank you Cleburne Ford for the best service experience I could possibly ask for .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your wonderful review means a lot to us, Gregory. We appreciate your feedback and are happy to hear that Steve Riza, Steve Reynolds, James, Melissa, and Eric were all able to accommodate your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to give a one of a kind experience. We look forward to assisting you with your future sales and service needs. Sincerely, Bill Holland | ID
Buying F150
I am a return customer. Steve is a great salesman. The buying experience and finance experience was great. I tell all my friends and relatives to go to Cleburn Ford for a great buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for recommending us, we greatly appreciate you spreading the word on our behalf, Sandra! We know how intimidating buying a new car can be, so we do our absolute best to make the entire process easier for our customers. Our philosophy is simple; to find the vehicle that is the perfect fit for the lifestyle of each person that we help, and we know that that takes a little extra care and we are happy that Steve is always ready to help. Please don't hesitate to come in and see us if there is anything more that we can do for you. Sincerely, Bill Holland | ID
Great customer service!
Well first of all, I am what you call a ghost. Which means I don't have any credit, no bad no good. The Cleburne ford staff worked really hard to make sure I got approved for a car. They were communicating with me and making sure I knew the status of my deal. They're great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryann, we really appreciate you writing about your experience with us! Our entire staff works hard to deliver knowledgeable customer service while maintaining an honest and hassle-free atmosphere. I'm so glad our sales team was able to prove that to you personally. Congratulations on your new vehicle; don't hesitate to call or stop in if you have any additional questions or concerns. Sincerely, Bill Holland | ID
Cleburne Service Department and Body Shop
The work quality is exceptional and the courtesy of the service department and body shop is not comparable to any other in our area. They are so informative and patient as they explain what was wrong with my car. They walked me thru each step of the process. Thank you Eric and Danny!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, Barbara! Eric and Danny are valued members of our team and they'll be delighted to learn that they were able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Bill Holland | ID
Great service,clean and friendly.
We were very happy with the service, the sales reps. were all about taking care of the customer me! Good personal relations. Always thinking of the customer and their needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We sincerely thank you for taking the time to leave us your review, Cynthia. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. Congratulations on your new Ford! We look forward to seeing you again soon.Sincerely, Bill Holland | ID
Fast excellent service.
Jaffe was so very helpful. He and the one getting us approved for the financing worked fast and got us approved. :-) I have talked with jaffe several times and he was always helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this wonderful review of our dealership, Dustin. We are happy to hear that Jaffe made your car buying experience enjoyable and comfortable. We appreciate your feedback as it helps us grow as a business, and we hope to have the pleasure of doing business with you again in the future. Sincerely, Bill Holland | ID
Cleburne Ford Best dealer in Texas!
Everyone was pleasant and eager to answer all my questions. There wasn't any high pressure and the sales people and financial were extremely helpful. I enjoyed buying a car there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your wonderful review means a lot to us, Joann. We appreciate your feedback and are happy to hear that our sales team was able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Bill Holland | ID
Great Salesman, great place to buy a car.
The salesman, Russ, the sales manager and the finance manager are great. They talk to me and give me options rather than trying to sell me on something I really don't need. Love my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your recent experience with our dealership, Jamie! We are thrilled to know that Russ and the rest of our team gave you great service during the purchase of your new Ford. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again. Sincerely,Bill Holland | ID
Positive Negotiation Experience
The Salesman, John, was a gentleman and created a postive environment while negotiating to get the deal completed. Overall, It appeared to be win/win for the Dealership and me as a purchaser. A VERY POSITIVE Experience. The #1 question in this survey should be a 5 STAR if that is not clear.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frances, thank you for sharing with us. We're happy to hear that you had such a positive experience with our dealership. John is a valued employee so I know you are in good hands. Please let us know if there is anything else we can do for you in the future. Enjoy your new car! Sincerely,Bill Holland | ID
Great Service, Honest
They immediately fixed the problem with my car and didn't try and tell me it was a computer reset problem like Don Davis Ford said.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking time to write us a review, Mary. We are happy to hear that Don was able to help you out during your visit. Providing a quality experience and great customer service is among our top priorities. We are looking forward to having you next time and please feel free to connect with us on Facebook for updates at the dealership before then! Sincerely, Bill Holland | ID