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Grapevine Ford Lincoln

(3,178 reviews)
Visit Grapevine Ford Lincoln
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday Closed Closed
New (469) 206-4953 (469) 206-4953
Used (469) 293-3344 (469) 293-3344
Service (469) 629-5995 (469) 629-5995

Reviews

(3,178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grapevine Ford Lincoln from DealerRater.

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Terrific Dealership

Grapevine Ford is terrific! Chris in New Car sales is fantastic! Excellent customer service. I will recommend this dealership to everyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

Help out of a bad situation

I was referred to Grapevine by a friend. I was in a bad situation with my previous vehicle. Chase , Joe and Xavier worked very hard and were very open with me. This is the first Ford I have ever purchased in my life. I am very happy with vehicle and appreciative of what they did to get me out of the situation that I was in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

Excellent experience

Salesman Jose Ayala was exceptional in his personal interaction, product knowledge, and patience with my product evaluation! Jose, in my opinion, is the best new car salesman that I have ever encountered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Grapevine Ford Lincoln customer, and we look forward to serving you again. – Dub Summers, Customer Loyalty Director

Senior management went above and beyond

The process took a little whileBut the end result was what I wanted. I left feeling good about my purchase.I definitely recommend buying from Grapevine Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. Stephanie Maggio, Customer Loyalty Director

Painless experience at a car dealership!

I highly recommend Grapevine Ford! It was a pleasure working with Jose and Juan. They are both very knowledgeable. I never knew buying a car could be so much fun!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

He provided excellent customer service..

I was given the best service. I will definitely come back. Both gentle were very helpful and knowledgeable with the vehicle I was inside in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

Awesome service

Xavier Perez was awesome to work with. I’ll was able to work a deal in a timely manner and leave with my new F150. If you’re looking for a new Ford, go see Xavier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

New Ford F150

Xavier Perez is an excellent sales person. He is calm and cool. He listened and got me what I wanted (price and model). The people there were very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

Preowned Sales people you can trust

Dustin Springer and Zac Grogean will work tirelessly to find you the right auto. My new CPO 2016 Ford Taurus SHO rocks! Looks and drives like a new one for a reat pric.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director

Great dealership

Great experience in purchasing our 2018 F150. James Ashley is a super salesman. Very professional and provided undivided attention to us to ensure we got the vehicle we wanted and were pleased with our buying experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Dub Summers, Customer Loyalty Director