Grapevine Ford Lincoln

Jose was great to work with and helped us get the car we wanted for the best price. Will work with him again in the future!

I have been trying to get my Takata airbag recall handled, but need a courtesy vehicle. Have called numerous times and am told someone will call me back to schedule. This has been going on for over a year now. They do not call back and help with getting this scheduled. This was my second Mustang I bought from the dealership. Had a great service person with the first, but after buying this one, I will never deal with this place again. I wouldn't even give them one star, but was forced to put something.

They helped me by solving all my questions about the car as well as clarifying the ones in Spanish that is my language. He was really helpful

Once the purchase was made, the fleet sales service was quick and thorough and Curtis was very knowledgeable. Only wish the process leading up to the purchase was more customer oriented.

Chris was a good listener and made the purchase easy and fun. I liked the opportunity to compare vehicles of different colors side by side to help make the decision. Chris was also very knowledgeable.

Had an outstanding experience at Grapevine Ford. Only hope is that the process becomes faster. Felt very comfortable there. They listen to you. Will be back.

1 star only because it doesn't allow negative stars! Rather than insult any other professions, what a bunch of car salesman! I have it in writing from the Internet Sales Manager (which I think everyone gets that title so they sound important) the lies they tell to try to get you in the dealership. This came about after I had an internet price and they tried to quote it $3,000 higher, I called them on it and they began making excuses. Continue to get emails after I requested NO MORE and so I called them out again on their deceptive practices. If Grapevine Ford can't be honest up front with their customers in the advertising, then what makes you think you can trust them in regards to anything they say or how they handle service on your car. AVOID there are GOOD dealerships out there, Grapevine Ford is just not it!

Awesome experience. Matthew was great during the entire process. I was 600 miles away and I still felt that personal one on one service just like I was at the dealership.

Had some hurdles wrong bed length, trouble getting the floor Matt and safe. Still waiting to get another Key, Colton has been amazing handling the few hurdles we faced. He has been amazing to make sure every hurdle is handled. One last item the key and he is almost done. Always see a persons true character when they have to face problems. Well done.

Great. Experience. Everyone was courteous and attentive to our needs. The sales person knew his job well. Coustomer service was very informative and covered all areas well.