Covert Chrysler Dodge Jeep & Ram

Thanks to J, I got the car I wanted and at an amazing price! The process was so simple and quick, compared to buying cars at other dealerships. J is a very knowledgeable and honest dealer, and I'm very happy to have done business with him! Thanks so much J!

Awesome experience with cowboy, he's the man you need to see when buying a vehicle he doesn't sugar coat it he takes his time and breaks everything down for you to put you in the best vehicle possible. He stayed with me almost 4 hours after the time he was supposed to leave just to make sure everything was done right for me!! I have already recommended him to others and now I'm doing it to those who are reading this!!! JUST ASK FOR COWBOY!

Cowboy was so great to work with! He went above and beyond to make sure I felt comfortable with my decision. I live in far south Austin and had to work all day. He was willing to bring the car to me so I could take it for a test drive during my lunch. He was knowledgeable and patient! Never pushy! GREATEST sales man to work with! I will be returning to him to get my son his vechicle!

Just when I lost all hope at my job and had no phone I went on a hunt for a car! To get back on my feet. First place I went to was COVERT. MR. BREIDOR WAS NICE ENOUGH TO HELP ME. THIS MAN WENT TO THE EXTREME TO MAKE SURE I HAD THE CAR I WANTED. I THANK YOU SO MUCH. NOW I CAN DRIVE SAFE TO WORK.

Cowboy Goodman is a top notch salesman. I came to him as a newly single mom who needed to trade in a suburban and was looking for a dependable vehicle and an honest deal. And that is exactly what I got. He found me the perfect car, 2015 Nissan Altima (did not think I wanted a car over an SUV, I was wrong), that is dependable, great gas mileage, clean and low miles. I walked away from this experience very comfortable and within my means. The finance department was on top of their game and the detail guys did a wonderful , quick clean up of the car for me before I was ready to leave. This dealership and it's staff went above and beyond.

J found us an awesome deal on exactly what we wanted! We will be repeat costumers! Vehicle shopping can be stressful but we felt very calm and happy with the information and help we received.

I typically hate shopping for new/used vehicles as I always seem to get talked into something that I didn't really want but sounded like a better decision at the time. J listened to what I wanted found me two vehicles that matched my needs and the next day I drove away with a new truck. He was not pushy with my decision allowing me to re-evaluate what was best for me. I now have a 2500 Dodge that I plan to drive until the wheels fall off. Very happy with the process here.

Mr. J was very pleasant, nice, down to earth. Very outgoing. He did all he could to help us understand different things. The experience was so awesome it was practically like we were brother and sister.

This review is not about the folks in the service department - my experience, when I am actually able to get an appointment, is that they are good people and strive to provide decent service. Nor is this a review of their "Express Lane" service for oil changes and such - that seems to be working. Rather, I'm writing about service needs for other than "Express Lane" items. Note, if you don't have specifics for them for what you need looked at or serviced - you will likely end up frustrated. They simply don't have time to a provide a more consultative experience. But lately, the real problem has been in actually getting ahold of anyone to schedule a service appointment. I left several messages for a callback to schedule my last appointment. All calls ALWAYS rolled to voicemail. Over a period of two weeks, and after several messages, I never got a call back so finally I drive down to the dealership to make an appointment in person! That seems to be the only way to get an appointment now - and they seem to be scheduling at minimum two weeks out or more now. They are clearly overwhelmed - and it's disappointing that this issue has been neglected and left to get worse and worse. At present, I again need to take my vehicle in for a non "Express Lane" issue. I've given up leaving voicemails - no callback yet again. And I don't have time, nor desire, to drive down and schedule in person. I’m taking my business elsewhere. Further, I won’t be purchasing vehicles from Covert going forward. The fact that the continuing and worsening service issues I've referenced are clearly not being addressed is a glaring a red flag. The presales service was excellent but these post sales experiences have more than negated. To the Coverts, if you care about your customers, please fix this issue. Until recently, I did enjoy and appreciate doing business with your dealerships, but no longer.

Bought my new truck here from J. Really nice guy and great to work with. He even texted me a week after purchase to see how I was liking the truck, and was very helpful with any questions i had about the truck as well. Was able to talk down on price a bit too and got a great truck and great deal overall. I would definitely recommend J to any of my friends in the future! Thanks guys!