Reviews
2017 Ram 2500 Purchase
I went in to Covert hoping I would get a nice truck at a reasonable price. Before I knew it, I was signing papers! Edgar was so thorough, professional, efficient, I was in and out in no time with a great deal! (With some help from Bart... I love the truck and thanks to Edgar and Bart!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your review! It's wonderful to hear that Edgar and Bart provided you with the great service you deserve. Our team is proud of our friendly, efficient atmosphere. We look forward to seeing you again, we appreciate your business!
Great service
This is the second Jeep I've bought from this dealershp. Edgar Cruz went out of his way to help me get the Jeep I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your review! We're delighted to hear that Edgar took such great care of you. We'll let him know to keep up the excellent work. Thank you for your business, congratulations on your Jeep!
Rodriguez
This is the 2nd vehicle we have bought from Covert. Jonathan Alcala went above and beyond to help us with our purchase. Highly recommend. Thanks again Jonathan!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! It's great to hear that Jonathan was so helpful. We hope to see you again, we appreciate your business and your recommendation!
Repairs can't be done
This dealership set an appointment for my 2017 truck 1.5 weeks ago. The mechanic has still not evaluated my truck due to "too busy". What is the purpose of an appointment if there is not time for it? This is unacceptable. Imagine if you had a doctor's appointment and you had to sit and wait a week and a half to see him/her? The service writer continually gives me the run around about when my truck will be ready. Lesson learned, do not purchase a Ram truck. Oh, the vehicle loaned to me was no where near the equivalent of my 2500 diesel truck, it was a Jeep Cherokee.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear that you haven't received the treatment or communication you deserve. It's always our goal to provide prompt, helpful service to our customers. We would like to talk to you to see how we help; your satisfaction is important to us. Please contact me so I can work on making things right. -Dustin Prien, 512-730-3311
Salesman Jonathan Alcala
We have bought several vehicles how from Jonathan Alcala and the Covert dealership. He has always been over the top helpful and knows his vehicles and is able to cater to your needs! Thanks again Jonathan!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your review, Pam and Warren! We're glad that Jonathan has been so helpful over the years. We look forward to seeing you again, thank you for your business and your kind words!
Jeep Wrangler from Cowboy Goodman
Cowboy helped me find exactly what I wanted and worked with me to find the right price. I felt comfortable because he was honest and upfront. When it comes time to buy a new vehicle I hope I can work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! We're glad to hear that Cowboy Goodman was able to lasso you a great deal! We're lucky to have him on our team. We appreciate your business, please let us know if we can be of service again!
A highly satisfied customer!
I recently purchased a new Jeep Wrangler Sahara from Covert. My sales person Jerry Braquet did an excellent job listening to what I wanted, asking great questions, and then locating a vehicle that turned out to be perfect for me. There was no high pressure just a genuine interest in answering my questions and delivering what I wanted. In my search for a new Jeep I visited several of the Jeep dealers here in Austin and I can tell you the experience is not same everywhere. Without a doubt Jerry and the folks that support him at Covert were the most helpful and provided the best experience buying my new car. So much so that I bought my Jeep from them after several months of searching. I could not recommend Jerry any higher and on top of that I Love my New Jeep!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Jerry! We're delighted to hear about your great experience with Jerry. He is a great asset to our team and he will be thrilled to hear your compliments on him. Enjoy your new Jeep! We greatly appreciate you business and we hope to see you again soon!
Great no pressure buying experience !
I recently purchased a new Jeep Wrangler Sahara from Covert. My sales person Jerry Braquet did an excellent job listening to what I wanted, asking great questions, and then locating a vehicle that turned out to be perfect for me. There was no high pressure just a genuine interest in answering my questions and delivering what I wanted. In my search for a new Jeep I visited several of the Jeep dealers here in Austin and I can tell you the experience is not same everywhere. Without a doubt Jerry and the folks that support him at Covert were the most helpful and provided the best experience buying my new car. So much so that I bought my Jeep from them after several months of searching. I could not recommend Jerry any higher and on top of that I Love my New Jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review, Jim! We're happy to hear that Jerry provided you with such excellent service. Our team is proud of our friendly, knowledgeable atmosphere. We look forward to seeing you again, congratulations on your new Jeep!
Lil One's Bday Gift
Highly recommend Cowboy to anyone interested in a vehicle at Covert 🤠His fast, courteous and professional attitude made this a great experience! Also, thank you Mike in finance for your sense of urgency 👋👋👋
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly, trustworthy people work here !!
Everyone I encountered here was very freindlt, polite, courteous and professional. I was able to negotiate a good price for my purchase with no hard feelings on either side, the delivery of my vehicle was wonderful! Clean, fueled, and Cowboy helped pair my phone to the Truck. Buy your car or truck here !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car