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Covert Chrysler Dodge Jeep & Ram

(1,578 reviews)

Reviews

(1,578 reviews)

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Wonderful Customer Service!

I cannot express how amazing and easy my salesman, Caleb Slye made my experience. I simply told him what I was interested in buying, sent him photos and information about my trade in, and then went to the dealership and purchased my Chrysler 300! I have not ever had a car buying experience go so smoothly or quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First Truck purchase

My salesman was Robb Cooper. He made this purchase major painless!! He texted and asked my specifications on my purchase. He gave me every type of discount imaginable. When I came into the dealership, he already had the deal written down. All that was left was the test drive and signing the paperwork with finance. He made an excellent deal for me on the truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Covert Dodge

Great experience. We live in Houston and will return to covert again. Did everything over phone and they delivered jeep to us. It doesn't get better than this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good

My visit was awesome my sales associate Cowboys was absolutely amazing and discuss everything he could to get me in a vehicle along with the financial manager

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying a Jeep

Cowboy gave us all the information about the Jeep and showed us how everything worked. Any question I asked, he answered and he did not rush us into anything. He took us on a test drive and explained some of the advantages of the Jeep since I am 6' 5" tall and how my wife could get into the car since she is much shorter than I. The experience was a good one and I would recommend Cowboy to other people wanting to buy one of your cars or trucks. Robert Van Setten

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pushy, Pressure & RUDE!

We were extremely interested in on of the cars on their Used lot. We were there for just 2 hours and decided that no matter how much we loved the car, we would settle for something else just so we would never have to deal with our rude salesman again. He was incredibly pushy, and flat out told us that if we came back a different day to purchase the car, he wouldn't budge on the price because we wasted his time today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Team

The Covert team really helped me out. Cowboy gave me the information I needed, and not the information I wanted. He led me to the right car and we were able to work out a deal efficiently. Upon buying the car, I experienced a small problem with the engine. Cowboy made sure I was prioritized in the Covert service department and had my car in and out of the shop in two days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional

Cowboy Goodman is the man you want to see. Had a great experience and would recommend him to anyone looking for a great, no hassle experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience on out of town Trade

While searching for a very particular used car, Covert had this car. The Price was fair and they were fair on my trade. This was done all over the phone. once all the terms were agreed too, we made the deal and they delivered the car to me and took my trade. A very easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Danny, thank you for taking the time to leave us your feedback!We are happy to hear you had a great experience with our team. We greatly appreciate your business and we look forward to seeing you again!

Excellent New Truck Purchase Experience!

I was interested in a specific truck located at a different dealer that was many miles away so I asked them to see if they could find something similar. They went and got the exact truck and had it waiting up front for me the next day. I really feel like I got special treatment and this was a better experience than any of my other vehicle purchases in the past. This was also the best price I could find anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.