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Mac Haik Ford

(1,213 reviews)
Visit Mac Haik Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:30am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (713) 987-3210 (713) 987-3210
Used (713) 481-5671 (713) 481-5671
Service (713) 481-5673 (713) 481-5673

Reviews

(1,213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mac Haik Ford from DealerRater.

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Fraudulent salesmen and manager! They had 4 wheel drive...

Fraudulent salesmen and manager! They had 4 wheel drive stickers on the truck and paperwork, truck was NOT 4WD Beware of this place! Lawyers Goldmine!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was great and helpful! The only thing I wish is...

Everyone was great and helpful! The only thing I wish is that Ford would provide a car for people. They get you on the rental.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Roland Escobar was the truck service manager who took...

Roland Escobar was the truck service manager who took care of my repairs. I was very happy with his work he did an amazing job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My mechanic though my car's problem was too much for him...

My mechanic though my car's problem was too much for him to handle, so he suggested I take it to the dealership. So glad to find out that the problem was less than originally expected!! I have always been pleased with the service department of Mac Haik - both with their promptness and fair pricing!!! Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience! Car was diagnosed then fixed...

Great experience! Car was diagnosed then fixed quickly.they kept us updated. Let us know the warranty was going to cover the fix. After it was checked out they mentioned other things we should know about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jerry was very responsive and got the truck in for the...

Jerry was very responsive and got the truck in for the recall repair. It was done timely and the truck was back the same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service rep was good. The problem comes from not knowing...

Service rep was good. The problem comes from not knowing they were changing the oil. I had just paid 80.00 for a full synthetic oil change and it was replaced with a synthetic blend. I said I would recommend this service center only because I can not submit this without a rating. My honest feeling is to be determined.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Israel came in on his day off and was very helpful. Love...

Israel came in on his day off and was very helpful. Love our purchase and very pleased with service. He was honest and knowledgeable about the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Ford Escape

We worked with Juanpedro "JP" Mendez, he was friendly and answered all of my questions to my satisfaction. We got a great deal on the Escape and I would highly recommend JP to any customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mac Haik Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Best after sales service at it's best at its best....

Best after sales service at it's best at its best. Service manager Cyrus was really helpful in explaining the problem in lame man terms..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.