Mac Haik Ford

PLEASE DO NOT TRUST THIS DEALERSHIP - THEY DON'T CARE. The Used Car department is slimy and missed multiple problems during their initial inspection of my truck before selling it to me. Damage that ALREADY EXISTED came to light and when I brought it in, they blamed me. Service and Used Car Sales worked together to ghost me and blame me for the damage. They TOOK 18 DAYS to fix my truck when they said they had necessary parts the 1st day I brought it in. They ghosted me for 2 weeks - I couldn't speak to anyone besides the operator. They couldn't provide any loaner car or rental. No one has their voicemail set up on the used card sales or the service side. It was legit the WORST experience I could have had - a true nightmare that cost me $$$$$$. RUN don't walk, away from this place. I can't recommend enough looking elsewhere for a car/truck. They won't value you as a customer or listen to you. I am so disappointed I purchased my car from here.

Didn’t do what said no free tank of gas no spare key lost my plates had to go to DMV and get replacement plates

Saw a used truck online for an advertised price. Visited Mac Haik dealer to drive it and buy it. Salesman said “let me make sure it’s still the same price as online advertisement. He asks Richard the manager and they tell me the same truck advertised online has aftermarket accessories that are $5k “extra”. Every picture online of the truck shows the lift, wheels, and tires fully installed for $39,998. This is clearly FALSE ADVERTISING! Very shady people. Stay away from this dealership and their tactics to upcharge aftermarket extras beyond online advertised prices. No integrity.

Saw an ad online, went in to look at the vehicle. Like others on this site they JACKED UP the price. The vehicle was a demo and they wanted me to pay for it. NOPE. I strongly suspect the people who rated this dealership a 5 are employees. DO NOT WAIST YOUR TIME...POOR EXCUSE for a dealership.

Great experience working with this dealership. I have worked with other dealerships in Houston in the past, but this one was the best. Sales was very responsive, price was fair and finance was very helpful and made my buying experience pleasurable.

Friendly, efficient, got me a great interest rate. Car of my dreams was sitting on the lot! Took a test drive. Signed papers out with my keys in 2 hours.

I took my vehicle to service due to overheating coolant engine I have extended warranty they was wondering if it was water pump or what could be finally they replace water pump and coolant temperature sensor I ask to check that Ac due to was warm and check my static on my radio everything was cover only had to pay deductible except radio just for supposed check radio tthey charge me $178 dont fix it tray to talk to service manager don't know his name never indtoduce his self was extremely rude a day before I call him and leave a message he never reply.this is the second time I'm going to service and my last one I pay more for radio never fix than deductible I'm so upset with this place and more with the service manager? The worst customer service

While I'm a little tardy on sharing my buying experience at Mac Haik, I can tell you I'm very happy with every aspect of it. Purchased/ordered a new Ford truck over the phone, dealt with Lawrence Gallegos at Mac Haik, easy to work with. Provided me with a great deal, great customer service and made sure everything was exactly as we talked about, even making sure the delivery was accomplished very professionally which included arranging transportation. Many thanks to Mac Haik and Lawrence for making my purchase a pleasure. Highly recommend this dealership

Everything was ready for me when I arrived. Adolfo was very helpful explaining all the details about the car and answering all my questions, very professional.

Salespeople and accessories people were great gave us a good deal didn't lie to us I would highly recommend them for deal an great service