Reviews
mgalley@swbell.net
Great help from mine service writer, Bud. Mine auto washed and cleaned. The multiply point inspection was done and had the oil changed. All was explained too me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
Was very informable and process comfortable and safe.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Debra, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
AutoNation Acura Gulf Freeway
Acura Gulf Freeway is a top notch dealer/service center. Everyone is super friendly and professional from Matthew my service manager all the way up to the GM. I have never had an issue, they address all of my concerns and I don?t feel like I?m being forced to do unnecessary repairs or service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Temeka, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Used Car purchase
Mark Capel was the best part about our purchase, we did a remote purchase as we live 5 hrs away. He made sure that we had all the proper data for credit and was in contact with us consistently with updates and changes. The vehicle has arrived looks good but currently being checked out with the AutoNation Certified warranty...this was a huge piece of mind that our salesman also made us aware of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
oil change and tire rotation
needed oil change and tire rotation, appt. process was easy only took an hour to do the work. They also did a paint touch up for me from their detailing dept. Great Place
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Michael! We hope to be of service to you again in the future. Best wishes, AutoNation Acura Gulf Freeway
Repair
Scheduled an appt for servicing. Upon arrival at service department I was immediately greeted by service manager who kept me updated on the repair process at all times. Repair was completed within the time frame that was suggested. Entire process was professionally handled!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Fast / Fantastic / No Surprises Buying Experience
We had a fantastic experience purchasing our new (to us) 2017 Honda Pilot this week. Their prices and trade in offer were the best we had seen in all of Houston for what we were looking for. Our sales manager (Matt) was friendly, patient, helpful, and had everything ready to go for us. Our finance manager, Caleb, was warm, funny, extremely knowledgeable, and very fast with the mountain of paperwork that comes with any car purchase. This was honestly one of the quickest and most painless auto transactions I have ever had in over 20 years of purchasing my own vehicles. I would not hesitate to purchase from them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Russell, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Acura Gulf Freeway and we hope to be of service again in the future.
MDX SERVICE
GREAT SERVICE. STAFF ARE VERY FRIENDLY AND ACCOMMODATRING.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alma, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Fast Service
Went in for routine service. Fast in and out with a loner car. Car was finished the same day with a fresh wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joseph, thank you so much for your positive comments about AutoNation Acura Gulf Freeway! If you ever need help, just give us a call. Happy motoring!
Service service
Dealer could not find and did not attempt to find a two noises in our vehicle that we had provided recorded documentation of. Service manager walked away from his service writer while we were discussing and would not engage us in conversation. Very disappointing experience. Bought this vehicle from this dealer... and will not buy another - not the first issue with their service department.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jf, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2050 to discuss what we can do to help.