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AutoNation Acura Gulf Freeway

(1,347 reviews)
Visit AutoNation Acura Gulf Freeway
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (888) 548-3807 (888) 548-3807
Used (888) 340-5423 (888) 340-5423
Service (866) 755-9493 (866) 755-9493

Reviews

(1,347 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Acura Gulf Freeway from DealerRater.

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Amazing

My experience was amazing, I really enjoy the customer service I had. Thank you ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Corena, we're glad to hear you enjoyed your visit. Thank you so much for being one of our valued guests and we look forward to your next visit!

Acura RDX

I love my RDX!!!!! Amazing vehicle!!! My husband loves it also!!! My absolute perfect car!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Ian service advisor

Even though I did not buy my Acura from AutoNation, they have treated me like family with incredible respect and care I have owned probably around 25 to 28 cars in my life and dealt with dealerships for 35-40 years but this is the best dealership for customer service I have ever come across and they really know how to treat you and help you advise you and repair properly in a timely manner and not have to come back the next day cuz they mess something else up so kudos on AutoNation Acura on gulf freeway excellent fellows just excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hayden, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

The same fantastic service like usual.

The service center at Autonation Acura is really top notch, they always leave me happy and confident that my RDX was well looked after. There are many things in life that cause stress but taking my Acura here to be serviced is not one of those things. Very happy with all of my experiences with them to date.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!

MDX recall

Checked in withMatthew in the service center area for a recall and was out in under one hour. Friendly staff and very well kept facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service review

Great, fast, attentive service. Service rep, Ian, was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Owen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Great Experience

Great experience. I?m going back there again for my next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rewis, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

AutoNation Acura Service and Repairs

Working with Bud is always a pleasure. He is courteous and make sure service is completed accurately and quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Clay, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Customer

Ian displayed outstanding customer service , as I observed him with, not only myself, other customers he assisted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mujahid, we're glad to hear about your positive experience with Ian. Don't hesitate to call us if you ever need anything. Be safe on the road!

Excellence

I had been referred to AutoNation Acura front a coworker. Although this dealership is 2 hours away from me, I decided to give them a shot at earning my business and I am so glad that I did! My local dealership could touch the deal that AutoNation gave me. Hillary, my sales person, was and still is always quick to answer any questions. She truly made the process seamless. In conjunction with Hillary, Conner helped get me an unbeatable deal that eased my mind (and wallet) so that buying a new car wasn?t stressful. Financing was a breeze as well! They treat you like a person and not a dollar at AutoNation Acura. I look forward to dealing with them when I get my next vehicle. But for now, I am LOVING my 2020 TLX!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelsey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!