Reviews
Very poor sales experience.
Very poor sales experience. The sales manager was dishonest and only cared about whether I was financing through them. The online price is just bait—once you’re there, they pile on hidden fees for things like floor mats, tint, and “water coating” you never asked for. It felt like a scam from the moment I walked in. They try to wear you down with offer after offer, especially if you say you’re financing elsewhere with a better APR. When I declined their financing, the attitude changed instantly—rude, dismissive, and completely unprofessional. Unless you’re planning to finance through them and overpay, don’t expect to be treated with basic courtesy. If you’ve got good credit and a preapproval elsewhere, save yourself the headache—this is not the dealership for
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re truly sorry to hear about your experience. Our goal is to provide the best service possible, and we would like to hear more about your visit. Please reach out to us directly at 713-558-8262 so we can address the issue and ensure it doesn't happen again.
Good morning, Mr. Hall. My name is Gwen Leigh, I am the Customer Relations Manager for Mike Calvert Toyota. I sent the previous response to you in hopes that we could discuss what happened. We do value your feedback and I would like to speak to you to see what I can do to help. My direct line is 713-558-8262, I hope to hear from you soon.
This generic response proves exactly what I experienced this business don’t care. It’s clear this is just a copy-paste reply with zero intent to fix anything. When I called, no one helped. No one followed through. Your team made it obvious that customers only matter if they’re lining your pockets. Stop pretending to care. If you valued business or people, your sales team and customer service would reflect it—and they absolutely don’t. I’m just looking out for my next fellow American and my next fellow veteran so they can see and they would know what they’re dealing with
Every thing was nice and easy.
Every thing was nice and easy. Make sure the appointments picked up on time for service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to see that you enjoyed your visit! Thank you for your valuable feedback on appointment times, as well.
Mr. Lewis did a fantastic job finding me a car. I would
Mr. Lewis did a fantastic job finding me a car. I would like to thank him and Mike Calvert Toyota for a job well done. Thanks again. The Hickey family. I will tell everyone I know to come here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to see this 5-star review and appreciate your kind words about Mr. Lewis!
Sales person convinced me to buy a car saying he would
Sales person convinced me to buy a car saying he would send me paint to fix up the scratches, later ghosted me and I never got the paint.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Vetta, our Customer Relations Manager has tried to contact you to help resolve this issue. Please reach out to her at your convenience at 713-558-8262.
Fast, reliable, effective and courteous people working in
Fast, reliable, effective and courteous people working in this dealership. Thank you Duke for your help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ana thank you for your raving review! We are happy to hear that Duke was able to help you out.
The staff was courteous and answered my questions.
The staff was courteous and answered my questions. In a way that makes sense.. the service guy explained what was done and why on the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sunshine, we are so happy to hear that our Service Team was able to explain what was done, why it was done and make it easily understandable! Wishing you many years of happy travels!
Christian Basurto-Svamber was a pleasure to work with an
Christian Basurto-Svamber was a pleasure to work with an I would recommend him to anyone wanting to buy a new Toyota, even if you have to come from out-of-state. He made sure all my questions were answered and went above and beyond to make sure we got a great price on the Toyota Corolla Cross.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that Christian provided such an above and beyond experience! Feedback like this about one of our sales people is always appreciated!
They were straight-up with me from the moment I arrived.
They were straight-up with me from the moment I arrived. Throughout the process, I was treated like a Customer, not "a mark". When it came time to negotiate the price on a used car, we just couldnt come together. I hung up the phone and started looking at other cars they had in inventory. Within 5 mins, Ed, a Sales Director called me. We talked again about the price, but still couldnt reach a mutually beneficial agreement. At that point, Ed offerred me a BRAND NEW Corolla for $1000 more than what I offerred for the used one. I'd done enough homewaork to know that this was a VERY deep savings compared to MSRP. So I bought the car. Again, throughout the process, they treated me like a valued Customer. I highly recommend Mike Calvert Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review,Nader! We know your time is valuable, and we’re thrilled to hear that we could provide exceptional service. We look forward to serving you again soon.
Luis really helped me a lot with purchasing my vehicle.
Luis really helped me a lot with purchasing my vehicle. He was very informative with everything and made sure things went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so grateful you took the time to share your thoughts, we love seeing that we delivered an exceptional experience!
Paul Morales did a great job showing us a Toyota RAV4 !
Paul Morales did a great job showing us a Toyota RAV4 !! He took the time to show us all the features and how they work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you had a positive experience.