Reviews
Everyone was extremely friendly and helpful especially
Everyone was extremely friendly and helpful especially Kenny Kim. My car service was done quickly and Mr Kim even took time to help me learn more about my car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor, K.
My service advisor, K. Ramos, was great. He was attentive to my needs, answered all my questions, and reassured me about the repairs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The employees are the best specifically Ms.
The employees are the best specifically Ms. Star, the place is clean and they have snacks while you are waiting for your car to be ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Not a good visit i paid for a Prepaid maintenance
Not a good visit i paid for a Prepaid maintenance agreement for $1989 and they are not holding up with the agreement not cool
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very professional and best service He suggested me to
Very professional and best service He suggested me to change the break and I was very happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service with a very smooth buying
Excellent customer service with a very smooth buying experience from the sales to the finance department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worse experience, never go to this dealer for service or
Worse experience, never go to this dealer for service or buying, long waiting period and high prices and bad customer service and management.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear about your experience and would like to discuss this with you, please contact our Toyota Consumer Advocate at 713-558-8125
no-charge second look at another Toyota dealership's fuel
no-charge second look at another Toyota dealership's fuel pump and float sensor replacement. Advised fuel pump, sensor, fuses and connections all checked out ok. 13 mile test ride showed gauge function normal after I advised service advisor that on last tank of gas took approx 70 miles until fuel gauge malfunctioned. Now 67 miles later and just under 1/4 tank gas used when it's usually 90-100. Unable to find anything wrong, technician instead recommended 9 critical repairs. Some preventative, perhaps 2 really applied but they have to get some money out of this. Gauge malfunction remains same as it did for both dealerships. Videos and on-line reports can only be viewed once, so not sure if driver's side rear mud flap was destroyed before or during service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Denise, we typically recommend services that will prolong the life of a vehicle and help it to continually perform at peak efficiency. As for the other issues, sometimes problem don't always manifest themselves in a manner that we are able to diagnose. We went through the entire system and was not able to find an issue. Please feel free to contact our Customer Relations Manager at 713-558-8125
Great service from people and time especially the person
Great service from people and time especially the person to explain the process what they need to by done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very pleased to meet you, the team welcomed me with
I was very pleased to meet you, the team welcomed me with a smiling face
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car