Mike Calvert Toyota

Came here for rear end collision repair: 1) In my view, the car model badge that was removed for the repair is installed back on crooked. This was pointed out to the dealer rep upon picking up vehicle but they didn't do anything to alleviate my concerns e.g. put a bubble level or something to objectively indicate to customer that look its ok. I was basically told to accept as is. 2) I called 3 times on the day of pickup and I was advised to call by the dealer so that they can have my car ready/cleaned and yet it wasn't cleaned. I gave the dealer car cleaned inside and out so they could unobstructed visualize and repair the damage. Dealer returned the car to me substantially dirty to the extent that I couldn't even inspect repair paint quality. 3) Both driver and passenger side front floor mats were missing (no paper protectors even). Dealer rep didn't point this out, customer has to point this out! Something that should've been caught during post repair inspection prior to returning vehicle to customer smh. I was told to drive away without mats. Come back next time when manager is here and we can see what to do about missing mats. I assume I'm not going to get my floors shampooed by the dealer or anything that are now prone to dirtying thanks to having to drive around with missing mats, prove me wrong next time I'm there dealer. 4) There is considerable amount of dust inside the vehicle, no explanation was provided for this by the dealer rep, even when asked. I can only hypothesize that they left window(s) open for extended amount of time. Visibly high amount of dust/pollen penetrated in door handrest fabric and alike porous surfaces, that I don't think will come out from simple dusting or vacuuming. Dust in cup holders, on dashboard, AC vents, behind steering wheel/instrument cluster area, multi media display area. Now I get to drive around this dirty and pollen filled car on Friday evening and weekend. Pollen allergy any passenger? RIP. 5) AC blowing air has been making noise. I'm afraid something went inside the vents or something whilst during repair window(s)/door(s) were left open that also led to aforementioned dust accumulation. I'm afraid finding what/where something may've entered and reached by now in AC ducts isn't going to be cheap job, having to take things apart, and that this is something I'm going to have to foot cost of, for no fault of my own :( 6) The dealer used to provide transportation to nearby areas, even for <$100 routine service maintenance but for this thousands of dollars job, no ride was offered by the dealership, despite asked. In summary it didn't feel like full service dealer, having just been paid thousands of dollars, kind of job due to the poor experience, felt like I went to some discount shop. No reimbursement of any amount or a comped scheduled maintenance was offered to earn the trust back/make things right, not to mention to a customer who has gotten ALL the services on this car done at this dealership exclusively.

I purchased my Toyota Rav4 from Mike Calvert a few years ago, and always have my vehicle serviced there. The service center is always through and fair, and the customer service is always great. I'll definitely keep returning for service and likely purchase my next vehicle from them.

Very pleased with this dealership. Their use of technology is phenomenal! Very polite and super fast on my 1st service visit. Sterling McCall is 3 minutes away-BUT I will never give them my money! I wish I’d found this dealership sooner! I traded-in a Honda Pilot and got a good deal on it. Thanks Mike Calvert!!! I will recommend you to everyone I know.

Exceptional service all around. Great communication, friendly staff & quick turn around. James was beyond great with his enthusiasm & helpfulness.

Doing business at Mike Calvert has been the worst customer experience ever at a dealership. I came for a test drive, submitted pre-approval application (which was approved) and selected a vehicle confirmed an available vehicle in stock only to be told it was no longer available when I arrived to sign papers. Even after selecting another vehicle (more expensive and at a higher interest rate), it took hours to get processed. To add insult to injury, this dealership did not honor the $50 test drive offer. I have sent numerous text messages and emails, but no one ever responds them (although they are quick to send their sales pitch messages). I even returned in person to follow up on the test drive reward I did not receive and multiple managers were unable to complete the process to validate my test drive. Their sales teams have learned all the appropriate customer experience phrases to use, but their actions do not reflect they care about the customer and have no respect for the customers' time based on the hours I've wasted following up with no results.

The service Manager made a conscious effort to expedite my repairs, the waiting area was clean. Bathroom was clean. Everybody was polite ,excellent job. The service mechanic made a video explaining what I need to do going forward with my vehicle. Very informative appreciate it. Thank you.

Want to thank the team at Mike Calvert for making my deal happen. I was able to get approved at the lowest rate possible. Great service, good people.

Fantastic experience purchasing a Toyota Highlander from Mike Calvert. Exceptional service, especially grateful to Luis Gonzales for his outstanding assistance!

The process was smooth and I got excellent customer service. I experience a wonderful deal. Dealt with great people. Thanks

The place is fine until you need maintenance. Takes too long, even with an appointment.