Reviews
Jesse Ybarra is the best service advisor!
Jesse Ybarra is the best service advisor! Helped me with everything, left very satisfied because of him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to Jesse here at Sterling McCall Honda! We are always more than happy to assist you if anything else comes up. Take care!
Great service!
Great service! I always do a maintenance there and they take care really well. Vicky was good too, really helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with Vicky! Thank you, and have a fantastic day!
Good services but long wait time I had an appointment at
Good services but long wait time I had an appointment at 11:30 for an oil change and ended up staying there till almost 3:30 for the service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Today was my first visit here and I have to say I like
Today was my first visit here and I have to say I like this dealership. It is very clean and spacious. I like how the technicians send in a video to demonstrate their findings. However, I would highly suggest that there is a way to check in rather than to walk in and no service advisors bother to look up and offer help. It felt unwelcoming and I was very close to walking out.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! The team is glad to hear that you appreciated the cleanliness of the dealership and the video demonstration from the technicians. Your suggestion about improving the check-in process is noted, and we sincerely apologize for the initial lack of attention when you arrived. We aim to ensure every guest feels welcome, and we’ll work to improve this aspect of the service. Your feedback is valued, and we hope to provide a better experience on your next visit!
Christopher was easy to work with and the service was
Christopher was easy to work with and the service was fast. I have been to this dealership many times and it never disappoints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Jesse Ybarra is the best.
Jesse Ybarra is the best. Repairs were done quickly. Highly recommend Sterling McCall Honda. Ask for Jesse.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sandy, we're happy to hear you had such a positive experience with Jesse! Thanks for the recommendation, and have an amazing day!
My appointment was on time and seamless.
My appointment was on time and seamless. My customer service advisor Vicky Pacino was knowledgeable and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Max, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Honda. We are always more than happy to assist you if anything else comes up. Take care!
Ok on service.
Ok on service. Arranged Lyft service to pickup which did not occur. Called back twice and still no service. Missed an appointment that night as I was unable to pick up my car. If I had known, I could have made other arrangements. In addition, I asked about fixing my drivers seat panel or cost for replacing as it was detached. They indicated they pushed trim back on and didn’t see any broken clips. I got in car and by time I was home, it was detached. I am 5’0 and 130lbs. This shouldn’t happen. I also told them to check why I smelled fuel at start up when still in garage. Their remark was, could replicate, but just leave the garage door open or to change my air intake to not pull from outside, only inside of car. .Why would I start my car with garage door closed if I was going to be driving/leaving? Wasn’t impressed with my requests for additional diagnosis and these were the answered/responses I received. Seemed like in a hurry to just do what was expected on maintenance. Even the Lyft car service was overlooked. No Lyft service that evening and the first Lyft car the next day canceled. They did give me a 15% discount for my inconvenience. May try a different Honda dealership next time. This was my first experience with Sterling McCall of Kingwood and really was disappointed.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
DawnM I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered with our service and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Kimberly Eddy General Manager keddy@Sterlingmccallhonda.com
Very good staff very nice gentleman who took care of me,
Very good staff very nice gentleman who took care of me, I always get a warm welcome.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Babar, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Everyone was very nice.
Everyone was very nice. They were honest in negotiations, although I would like to see just a bit more transparency in the financial side. Go over line by line. It would go a long ways to understanding what one is signing. Overall, smooth experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!