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Universal Auto Plaza

(254 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 9:00am–5:00pm
Tuesday 9:00am–7:30pm 9:00am–5:00pm
Wednesday 9:00am–7:30pm 9:00am–5:00pm
Thursday 9:00am–7:30pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed
(855) 353-6971 (855) 353-6971

Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New car

TJ Hudler is fantastic! Not only did I get a great deal on the exact car I wanted also I had the easiest and fastest car buying experience of my life here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

I had the pleasure of working with Colby and TJ at Universal Auto Plaza. They were very professional and gave me all the information and time I needed before making a purchase. I will definitely recommend them to all my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Nick Chapman was a great salesman. Made everything easy and clear. Would come back again. Great service and friendly staff. Took care of all of my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Too good to be true!

Jim and Nick made my first car buying experience SO easy! Too good to be true. You could tell they really cared about my experience and safety! Thank you guys so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trucks

Great Place Really loved the choices. Found the truck I wanted and got it at a great price. Randy is the most honest salesperson that I have ever met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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3 rd vehicle bought from Jim

This was the 3rd vehicle I have bought from Jim He has made the buying process easy. This one was for my son . We got a great value at a great price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Patrick Eslick

The buying process was very easy! Nick was very helpful and effecient. It was worth the trip out here for a good car and a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DISAPPOINTED

i brought cash.. so the buying process was the only easy part communication was terrible. the sales staff was nice.. when they talked to you. i got the run around on the vehicle i wanted and had to wait for 3 hours to get a key fob which i never got and had to get a loaner vehicle.. VERY DISAPPOINTED. i cannot even say i am at least enjoying the car i purchased.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 fORD f 150

Great experience, no pressure to buy. Dennis is very helpful and really laid back. Great prices and good values on trade in. Overall a great, no hassle experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2008 Mazda cx-7

The selling team was very polite, respectful, and nice. Also, they made themselves available for customers. They greet customers when they come. They understand their needs. Good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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