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Universal Auto Plaza

(254 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 9:00am–5:00pm
Tuesday 9:00am–7:30pm 9:00am–5:00pm
Wednesday 9:00am–7:30pm 9:00am–5:00pm
Thursday 9:00am–7:30pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed
(855) 353-6971 (855) 353-6971

Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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GOOD BUYING EXPERIENCE

The dealership was very easy to work with and the process went very smooth. Brett knew his stuff and was very helpful in finding my family a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Jim Luttrell was awesome! Helpful, no pressure, made the car buying experience super easy. Would come back again and refer my friends and family. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Most painless car buying experience I've ever had

I found the car I bought from Universal online, and Colby the internet sales rep did a great job of keeping me informed. I live in Wichita, so we had to do most of the correspondence through email. The car was ready for me to test drive when I arrived, and was as described in their website. Nick was my sales rep who did the paperwork, and it was all painless. Seriously the easiest car buying experience I've ever had. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GOOD BUYING EXPERIENCE

BRETT GAVE ME A VERY GOOD BUYING EXPERIENCE THANK YOU VERY MUCH I WOULD RECOMMEND UNIVERSAL AUTO TO MY FRIENDS AND RELATIVES THANK YOU VERY MUCH

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The BEST PLACE to buy a car

This is by far the best car dealership that I have visited in my entire life. I had the pleasure of having Dennis White from the Sales Department assist me in finding a vehicle suitable to my needs and budget. Dennis truly gives new definition to EXEMPLARY CUSTOMER SERVICE. He has an impeccable business etiquette, and he goes out of his way to make sure you get your car. If only we could CLONE people like him, the world would be a truly wonderful place. What a guy! What an exceptional human being. I was treated like family, and I know for a fact that all my future car purchases will be from Universal Car Plaza. Ask for Dennis. He was absolutely wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Brett was a wonderful help. We came in to look at a Toyota Camry. He answered our questions and made the buying experience easy. We would buy from here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service at Universal Auto Plaza

My salesman Jacob was awesome to work with he did everything he promised and over exceeded my expections. I would highly recommed Universal auto plaza of Blue Springs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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bought toyota camery

Nick and T J are excellent guys to work with. They are very knowledgeable ABOUT CARS. They suggested right car for us to meet our budget and need. Definitely recommend to my friends. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonder experience

James was great at working with my budget and helping us find a family friendly car to fit our family of 5. After several vehicles, he found us one that fit everything we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Nissan Murano

Did a really great job and super friendly to work with. Had all the answers that needed to be answered. Was willing to work with numbers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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