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Universal Auto Plaza

(254 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 9:00am–5:00pm
Tuesday 9:00am–7:30pm 9:00am–5:00pm
Wednesday 9:00am–7:30pm 9:00am–5:00pm
Thursday 9:00am–7:30pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed
(855) 353-6971 (855) 353-6971

Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lol, it's a no for me!

Okay, most of these positive reviews probably got taken advantage of. Yes. People will be nice and polite when you are giving them money. I was shocked at the lack of integrity from this dealership. They will try and gouge you at every turn. Unprofessional, Unorganized, underhanded! These are the typical car salesmen trying to act like they are honest. Needless to say I left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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This place is a joke.

I bought a truck and took it to them a month later saying the transmission was shifting hard and they swore up and down nothing was wrong with it and not a month later i have to replace the transmission and transfer case. These people don’t give a xxxx about helping you out they just want to xxxx you over and take your money

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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used truck

We looked online and found what we needed. Came in and met with TJ. Bought a great truck at a great price. Clean, large inventory, friendly. Would recommend to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A wonderful buying experience

he was very helpful and knowledgeable. Was very good at making us feel comfortable and at home! found a car we loved! thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Universal Auto Plaza

We had a great experience here. My salesman TJ took great care of us and got us a nice car at the payments we wanted. Came in a few different times to look at different cars and never felt any pressure to buy right away. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A wonderful buying experience

Found what we wanted on the website. Took it for a drive and bought it! Fast, friendly and courteous. Our salesman James was the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying Experience

My experience went well and every dealer was very helpful and kind. They helped me find what I was looking for and fixed what needed to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No Pressure, Hassle Free

Tim was great to worth with. We came in, looked at a few cars we had seen online. We never felt rushed or pressured to buy, and he answered all of our questions. He showed us around until we found something we liked. Worked with us and repaired a few non-mechanical parts for us. Go see Tim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GOOD BUYING EXPERIENCE

Great experience. Brett was amazing. Very knowledgeable. Not pushy. Went above and beyond to get me to a price I could manage. I will be recommending him to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GOOD BUYING EXPERIENCE

I came in looking to purchase a car and found exactly what i was looking for at Univeral Auto Plaza. Brett Campbell did such a great job through out the whole process and it was a very fast and painless process. They definitely went above and beyond to make sure i was happy with my new purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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