Reviews
Recommend Lynn Layton Ford
Had a very good experience. The staff was very friendly. Jerry Jones was my salesman and he was very nice, he knew his job. He explained every thing very well. He showed me cars that he thought I might like and gave me the time to decide which vehicle I wanted to purchase. He was not a pushy salesman. I would recommend him as a very good salesman. He answered all of my questions very well. He did not try to sale me a car that I wasn't looking at. He was very informed about the cars he showed me. So if you are looking for a new or used car I would recommend Lynn Layton FORD in Decatur, Alabama. And would recommend Jerry Jones as your salesman. Thank you very much for your help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A most excellent dealership.
Lynn Layton Ford honors their commitments. When they make a mistake, they make it right. I'll put it this way. I live approximately forty (40) miles away and there are two dealerships much closer and this is the second F-150 I've purchased from L/L. In addition, their service department is one of the best I've seen. Unlike a lot of dealerships I've dealt with, they do not try to up-sell me. In other words, they don't create phantom problems in order to sell me something I don't need. I most highly recommend L/L Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BUYING A NEW CAR MADE PLEASANT!
We traveled from north Mississippi to trade for a new Explorer because of the cooperation and helpfulness of Josh Brown. He made it a very relaxed experience and worked to get a respectable price for my trade-in and for the purchase vehicle. We truly felt that the dealership took our needs and concerns into consideration. Mike & Sheila King
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great!
Chris Howard was very knowledgeable and helpful in finding the right car I was looking for and getting what I needed for my trade to get the 2018 ford escape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car Service------VERY GOOD
It was time for my 1500 mile inspection on my 2017 Explorer, so I took it to your facility. You have a fine looking building. I got there about noon but the service manager was very nice and offered 2 options....1. wait for short time for service at your main facility or 2. get it serviced at the building next door unless I had a particular problem with the vehicle. I was not having any problems with the car so I decided for the shorter....and I took it next door. They were very nice there as well and had me out of there in about 30 minutes. (I didn't time them, but it was very quick). They said they checked all the vitals (air in tires, washer fluid, trans. fluid, etc.) and assured me all was well. VERY SATISFIED with the service.....Quick and complete.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and knowledgeable
Bought several vehicles over past few years From Chris always very friendly & knowledgeable About trucks Always willing to accommodate my busy schedule Everyone there very friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Feel at home
I enjoyed my experience with my rep at Lynn Layton Decatura Ford. My Rep Jerry Jones made me feel comfortable and answered all the questioned that i had. I would recommend this dealership to anyone who needs a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lynn Layton ford
Phenomenal service & down to earth. Switched out wheels on my new truck & gave credit back for factory wheels. Couldn’t have had a better experience. 5 stars!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
8 of 10
Good negociaions. People were friendly and nice. Car was not as "set to go" as I thought it would be. I had to set the time on the clock and return the next day to learn how to set the date which also was not set. These are very minor items but I did want to mention. A little more concerning was the fact that they removed the stock number sticker but left all of the glue on the windshield. I purchased some glue remover and cleaned it properly. Again, not a big deal but I don't think a new car should be delivered this way. Altogether the whole experience was very good and I am happy.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Bought a used car for my daughters sweet 16
I highly recommend these people they are honest and they went above and beyond to give us a good deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase