Reviews
WARNING: Do not trust Lynn Layton Ford in northern Alabama to honor their coverage and warranty service. They have had my vehicle for almost three months and have been sitting on it while doing nothing to fix it. The dealership where I bought the car has tried multiple times to contact them and had had to leave messages that they have refused to return even to give status reports. And this is far from the only issue I've heard about with them sitting in warranty repairs while the vehicle owners continue to have to make payments on a vehicle they can't drive or accrue further debt on said vehicle because Lynn Layton Ford lacks the integrity to deal with warranty coverage in a timely manner. And I fully intend to warn others elsewhere on social media about this company.
WARNING: Do not trust Lynn Layton Ford in northern Alabama to honor their coverage and warranty service. They have had my vehicle for almost three months and have been sitting on it while doing nothing to fix it. The dealership where I bought the car has tried multiple times to contact them and had had to leave messages that they have refused to return even to give status reports. And this is far from the only issue I've heard about with them sitting in warranty repairs while the vehicle owners continue to have to make payments on a vehicle they can't drive or accrue further debt on said vehicle because Lynn Layton Ford lacks the integrity to deal with warranty coverage in a timely manner. And I fully intend to warn others elsewhere on social media about this company.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick service and friendly, clean waiting area. I would recommend Lynn Layton for all your service needs.
Quick service and friendly, clean waiting area. I would recommend Lynn Layton for all your service needs.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was great. I was treated with respect and the service was very awesome
It was great. I was treated with respect and the service was very awesome
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sharon, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Shane Black is the best salesperson that I have ever dealt with. I absolutely felt no pressure in the buying process and he quickly provided the information to all the questions that I had. I purchased the truck from out of state and drove to get it. Once I arrived at the dealership, I was out within 30 minutes on my way back. Everyone was very pleasurable and knowledgeable. I ordered a truck bed and it came in after I picked up my truck. Shane drove and hand delivered it to me (out of state) on his off day. That speaks volume about his commitment to his customers. I will go to Shane from now on my next vehicle purchases. Thanks Again Shane..
Shane Black is the best salesperson that I have ever dealt with. I absolutely felt no pressure in the buying process and he quickly provided the information to all the questions that I had. I purchased the truck from out of state and drove to get it. Once I arrived at the dealership, I was out within 30 minutes on my way back. Everyone was very pleasurable and knowledgeable. I ordered a truck bed and it came in after I picked up my truck. Shane drove and hand delivered it to me (out of state) on his off day. That speaks volume about his commitment to his customers. I will go to Shane from now on my next vehicle purchases. Thanks Again Shane..
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very professional. Very efficient for a car buying experience.
Very professional. Very efficient for a car buying experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas Smith, we appreciate your recommendation of our dealership! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Good prices and very friendly. Trade in was higher than expected.
Good prices and very friendly. Trade in was higher than expected.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mitchb, we're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
Perfect experience!!! Knowledgeable salesmen and very helpful!!!!
Perfect experience!!! Knowledgeable salesmen and very helpful!!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dmatt, we're pleased to hear everything was completed to your satisfaction! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Great people. Great salesman. Easy to negotiate with.
Great people. Great salesman. Easy to negotiate with.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John Burton, we're pleased to hear everything was completed to your satisfaction! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Scott Fuller knew what I really wanted after I test drove the car I went to see.... He showed me a second car and I love it! He showed me the car even though I had no intention to buy... great service! The paperwork process was also easy and simple, no extra fees. Super recommend, Scott and the dealership. I love my new Ford Edge.
Scott Fuller knew what I really wanted after I test drove the car I went to see.... He showed me a second car and I love it! He showed me the car even though I had no intention to buy... great service! The paperwork process was also easy and simple, no extra fees. Super recommend, Scott and the dealership. I love my new Ford Edge.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Absolutely a NO PRESSURE sale. I loved working with Mr.Leroy and Daniel. The finance department was super easy to work with. I would highly recommend a stop by if you are looking for a vehicle.
Absolutely a NO PRESSURE sale. I loved working with Mr.Leroy and Daniel. The finance department was super easy to work with. I would highly recommend a stop by if you are looking for a vehicle.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase