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Lithia Toyota of Abilene

(1,960 reviews)
Visit Lithia Toyota of Abilene
Sales hours: 8:30am to 8:00pm
Service hours: 8:00pm to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00pm–5:00pm
Sunday Closed Closed
2014 state dealer award
View 7 awards
2014 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (325) 863-0094 (325) 863-0094
Used (325) 863-0085 (325) 863-0085
Service (325) 863-0084 (325) 863-0084

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great web buy.

I found the used Honda Ridgeline I was looking for online. I read Lithia's description. When we got to the dealership. Philip Underwood showed us the Ridgeline. It was exactly as described. After thinking about it overnight, I called and it was ready after work. It was a great experience. Thanks Philip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience. I am glad to hear it was such a simple process for you, ultimately this truely is our goal. Enjoy your new Ridgeline! Sincerely, Kenan Pyeatt, General Manager

A great car buying experience

Everyone we met at dealership was very friendly and courteous. We sent an email to dealership inquiring about a model, and received a prompt response via phone from the internet sales manager. We drove 90 miles to test drive the model we were interested in, and the salesman was very knowledgeable and demonstrated all of the features and engineering that went into the vehicle. We were very impressed with everyone at the dealership, starting with our salesman, and we got a great price on our vehicle. Overall, this is a very well run, very customer oriented dealership, and we had a very positive experience there. Thanks Lithia Toyota of Abilene!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. I am happy to hear that after driving 90 miles to test drive a car that you received a thorough explanation of the vehicle. I understand you do not live in the immediate area but if there is anything we can do to continue our great service please do not hesitate to contact us. Enjoy your new ride. Sincerely, Kenan Pyeatt, General Manager

My first pre-owned Toyota

My husband and I were not in the market for a vehicle purchase. Our used 1998 Honda Accord has been a money pit for the past 2 years. The last time it broke down it was way too expensive to fix. We went to Lithia Toyota on a Sunday on purpose because I wanted to take my time and just see what they had. The next day I went online to view used vehicles under 10k. I showed interest and got a call from Phillip Underwood. I was at work so I couldn't answer. He emailed me soon after letting me know he would be happy to assist me. We told him what type of payments we were looking for, no trade-in, and no money down. We came in to test drive the first vehicle but it had some mechanical issues and he walked with my husband and I around the lot to pick something else out. We test drove a 2008 Toyota Corolla. We liked it and he submitted the paperwork to my bank. That didn't work out with no money down or with the type of payment we had budgeted. So I looked online and found a 2013 Toyota Corolla. I called Phillip and told him "try that one for us". He sent in the paperwork to our bank. Phillip held that car for us for over a week until we could get some things taken care of before the loan was approved. Phillip gave us our space. He checked up just the right amount of times. Not too many times and didn't let too much time pass either. He was relaxed and made us feel at ease. Everything worked out great! No money down and our monthly payments were within our budget. I will definitely recommend Lithia Toyota and Phillip Underwood to anyone I know that is in the market for buying a pre-owned or new Toyota. We will definitely come back when we are ready for a Toyota Tundra. My experience with buying a pre-owned vehicle from a dealership was a great one. But made even better by buying a pre-owned Toyota from an awesome team at Lithia Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for taking the time to share you experience. I am happy to hear that Phil did such an outstanding job meeting your needs and taking you through the buying process. We look forward to you coming back to see us when you are ready to buy your Tundra. Enjoy your new ride! Sincerely, Kenan Pyeatt, General Manager

Great Dealership, Excellent Saleswoman

I recently bought a 2014 Camry. I am very pleased with the car. It runs great and is fun to drive. The highway mileage even exceeded the sticker on the car. The car is rated at 35mpg but I actually came very close to 40 mpg on a recent trip. The dealership completed the whole process of purchasing the vehicle in a timely matter. As for the saleswoman, Julie Roberts, did an excellent job of assisting us with the sale. I really like her method. She wasn't so pushy like a lot of salespeople can be. She was up to date on the information we needed to purchase the car. I owned a Toyota several years ago for 14 years. Very dependable cars. I have experience with the Lithia service dept at Honda and it was excellent. I have no doubt Toyota Service Dept is just as good, since they are owned by the same company. Great Car! Great Dealership! If you are looking for a great salesperson, use Julie Roberts. You will not be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience!

I bought my first vehicle from Ken Geeslin who is also known as "Goose". The process was quick and easy. I let Goose know what I wanted, and we got straight to the point. He was very knowledgable about his products and answered all questions. I test drove a few of the vehicles before deciding which one was for me. At that point, we went inside of Lithia Toyota and began doing business. This process was also pain-free! He was up front and honest with me, and tried to get me the best deal available. I was in and out of the dealership before I knew it. I would strongly suggest doing business with Mr. Ken Geeslin if looking for a new or used vehicle in or around Abilene!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Driving my 3rd Toyota in 35 years

I have been doing research looking for a used Toyota 4 Runner. Honestly I looked all over Texas. The past 2 days have been a roller coaster of emotions. If you are looking or even thinking about a new car please consider a Toyota and PLEASE let me give you the name of the amazing salesman in Abilene TX at Lithia Toyota of Abilene, TX. His name is Mark Harris. His name and number will stay in my phone. I have been in sales a long time. This man is good and honest at what he does! Amazing does not do justice in his serving me the past month! Ron Morton also because he too treated me with a kindness and thoughtfulness that will head me back to Abilene to consider for my next Toyota! God through Mark blessed me with the ownership of a 2012 Pearl White Toyota 4 Runner with low mileage! I will not spend time in details but at one point in this process I was ready to walk out and leave. 3 men looked at me when I smiled with a face that reminded me of a BAD situation when I was considering looking to get a newer one a couple of years ago. I was in Lewisville, TX at the Toyota dealership. I will never go back to that one ever again. However, Mark Harris is the reason I said yes in Abilene, TX. He is good at what he does. He and Ron’s heart are in it for the right reason. They treat people the way they want to be treated and I blessed because of that! Thanks Lithia of Abilene…I am a walking ad for you. I have not talked about the details but I have let people know I am so glad I made the 3 hour drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. I am pleased to hear that after making a 3 hour drive to see us that we took great care of you. Buying a vehicle can be a very emotional and trying process and I am glad that Mark and Ron were helpful through the every step. Enjoy your Pearl White 4Runner! Sincerely, Kenan Pyeatt, General Manager

Proud Toyota driver

I have been doing research looking for a used Toyota 4 Runner. Honestly I looked all over Texas. The past 2 days have been a roller coaster of emotions. If you are looking or even thinking about a new car please consider a Toyota and PLEASE let me give you the name of the amazing salesman in Abilene TX at Lithia Toyota of Abilene, TX. His name is Mark Harris. His name and number will stay in my phone. I have been in sales a long time. This man is good and honest at what he does! Amazing does not do justice in his serving me the past month! Ron Morton also because he too treated me with a kindness and thoughtfulness that will head me back to Abilene to consider for my next Toyota! God through Mark blessed me with the ownership of a 2012 Pearl White Toyota 4 Runner with low mileage! I will not spend time in details but at one point in this process I was ready to walk out and leave. 3 men looked at me when I smiled with a face that reminded me of a BAD situation when I was considering looking to get a newer one a couple of years ago. I was in Lewisville, TX at the Toyota dealership. I will never go back to that one ever again. However, Mark Harris is the reason I said yes in Abilene, TX. He is good at what he does. He and Ron?s heart are in it for the right reason. They treat people the way they want to be treated and I blessed because of that! Thanks Lithia of Abilene?I am a walking ad for you. I have not talked about the details but I have let people know I am so glad I made the 3 hour drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

My wife and I both agree this was the best experience we've ever had while looking for a new car. The sales consultant we dealt with was Mark Harris. He was very informative and worked hard to get us a deal we could live with. We are very happy with our new car and with our choice of Lithia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

My wife and I both agree this was the best experience we've ever had while looking for a new car. The sales consultant we dealt with was Mark Harris. He was very informative and worked hard to get us a deal we could live with. We are very happy with our new car and with our choice of Lithia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review. I am so happy to hear that you and your wife had a good experience while dealing with Mark and our dealership. We look forward to doing business with you in the future. Sincerely, Kenan Pyeatt, General Manager

A long experience, but definitely worth it!!

Buying a new vehicle can always be a pain, but this dealership spent every minute doing everything it could to get me into what I "needed". I say that in quotations because I went in looking at one vehicle in particular for my work needs, the bank was not being very helpful getting me into this vehicle. My salesman presented several viable options to help me out because the bank wouldn't budge, finally working the numbers to where Toyota Motor Credit accepted my purchase (my credit isn't the best, hence the bank problems). My trade-in truck had just encountered severe motor issues. From accepting my trade at a decent price considering the problems, to working long and hard with me literally all day to get me into a new truck. I've heard great things about toyota trucks recently. My buddy that recommended Lithia to me has had great experiences with this dealer (after buying 4 vehicles from them, two of them Tundra trucks). I couldn't be happier with my experience at this dealer, and I've had terrible dealings at dealers in the past 10 years. I'm going to put this truck to the test and with their service plan I know they're going to be right there with me pushing this truck to its limits! My trade was a 2003 Dodge 1 ton dually with 340k miles, 5.9 cummins....the motor that is supposedly bullet proof for diesels! There is a "trophy" tundra on their lot, 2007 with 400k+ miles that still drives like it has a few thousand! If Toyota can build a gasoline truck, and Lithia can help maintain it to exceed what's expected out of a diesel truck, that's something to write home to the folks about for sure! I highly recommend looking to this dealer for a new vehicle purchase! I can't vouch for used vehicles because I was shopping new, but I'm definitely going to push anyone I know that's in the market for a vehicle to talk to Kyle Corr first. He spent the whole day making sure I was satisfied and left in the vehicle I wanted. I was there from 11am til I drove off the lot in my new truck at 8:30pm. I left to get food, tow in my trade, and visit the bank a couple of times. He didn't leave for a break or lunch the whole time he was dealing with me, to ensure that he was available on my return so that my time wasn't wasted. Definitely a great decision in my book

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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