Midwest Kia

The GOLD STANDARD for CSR dealerships, and that’s not an exaggeration. I walked in wanting to sell my Kia for cash and no less than 3 hours later I drove off in my brand new Kia!!! Francisco, Marcus, Anne, Brandon, that’s just to name a few, but EVERY employee here helped me more than what is asked/required in ANY customer service role. They helped me through a major life event and I will be forever grateful. Seriously if you’re looking for anything car wise, don’t make the mistake of going somewhere else. This place has it all!

Not very satisfied with Midwest Kia in Wichita… I bought a car on Feb 27th for my Daughter and everything was going fine (so I thought)until we finally sat down with the Finance Manager(Gate Keeper). This was a joke!!! So, before we sat down with the Gate Keeper (Finance Manager), we of course meet with the salesman not the one who I had an appointment with(Timm) he never showed up, but Jovi help us. He was okay not the best, but he was okay, he spent a lot of time going back and forth between us and the Gate Keeper. I explained to Jovi that I needed to be at a certain price per month and I did not ask for anything extra no floor mats nothing, all I was needing is to be at the price I told him. We go through all the paper work with Jovi and I was trying to show my daughter how the process works and Jovi was able to get past me that the car only had one key, it wasn’t until we finally signed all the paper work and he handed me the key not key’s but key and I asked where is the other one and he said it only had one and he would try to get the other one from the prior owner which he did not. Now back to the Gate Keeper, we sat down in his office (my daughter and I) and I was declining everything he had to offer(you know the extra stuff they try to get you to buy) and you could see his attitude change and when we got to the GAP insurance and I declined it he said “It is Kansas Law that I need to get another person to verify that you don’t want it”. He went and got another Gate Keeper and he tried to sell us the GAP insurance and I once again declined and he left the room and the Gate Keeper we started with came back into the room and once again tried to sell us the GAP insurance and he pointed to the camera in the corner of his office and said “once again it is Kansas law to have a second person verify we don’t want the GAP insurance” and when I declined again he got upset. Now back to Jovi the salesman, remember I told him we needed to be at a certain price per month well that did not happen. I am not sure how the price changed from Jovi and when we sat down with the Gate Keeper it went up and now, I am paying more than what I wanted to. Yes, we could have walked away when the price was more than what we wanted but we live hours away from the dealership and it was getting late in the day, and we were crunched for time on getting a car. He also said he would call the prior owner by COB Friday March 7th and try to get the second key from him, and I have not heard from him I left messages for him to call me. I also asked him in prior conversations if he can’t get me the other key from the prior owner would they cover the cost of the key and I was told NO, Upper Management will not cover the cost. Remember I did not ask for anything when we bought the car, and I would think they would cover the cost but nope not a chance. Is the Upper Management that worried about achieving their numbers not just on selling cars but the financial piece? Does the Owner even know how the Gate Keeper is treating their customers when they decline to buy the extras. Does replacing a key break the bank? WELL DONE Midwest KIA and great job Gate Keeper, I hope it was worth losing a customer because I will never go back to your dealership again.

TJ at MidWest Kia was awesome! TJ walked me through everything about the car. He keeps in contact with me and I so much appreciate this. Any questions I know who to call! He’s # 1 in my opinion.

I had a great experience purchasing a certified Kia Sorento. The moment I walked in I was greeted with a smile and a friendly how can I help you today. Marcus Wise was caring and patient and helped me find exactly what I was looking for. The finance manager was clear and helped me understand the contract answering all of my questions. I am so glad they helped me achieve my goals. They went above and beyond and exceed my expectations.

Worst dealership I have been to. My salesman Chance and I were checking out the Kia k5 which I had looked at a day before. I had already got my cars trade value from another dealership and they couldn’t match that. So I told them I would rather go with a dealership that can offer me more for my trade. Then, I was told that they were not gonna allow the other dealership that owns them to take it. Meaning that they were upset that I was gonna take the better deal for me and they tried to hijack me from getting a car which is not only petty but very unprofessional. I don’t recommend this dealership because they are unprofessional and only care about money and not about who you are and that’s not the kind of dealership I wanna deal with. Once again my salesman was named Chance who I don’t recommend at all

Loved my experience at Midwest Kia! My salesman Cody was super helpful and made it super easy to find my perfect car! Definitely recommend this dealership and Cody!

Midwest Kia customer service is terrible. They do not return phone calls. Service guy ran into a gate with my brand new car; head of service (Conner) tried to tell me I was lying about said damage. Over-all TERRIBLE experience.

Friendly, real, honest people who work to meet your needs, not just sell you a car.

I thought I got a great deal on a new 2023 K5 GT-Line but drove away with a lemon. I thought at first the clock just needed to be set and I would do it when I got home. Tried for a while to figure it out and then called. So the clock, navigation or remote start functions don’t work. Sales guy said bring it in, service looked at it and said it needed new software. Left it for a day for new software and when I picked it up they said it was actually a faulty cell antenna. No estimated delivery in the part. Waited a month with me periodically checking in and finally the antenna arrives. Leave it for a day and now they say the entire radio display console needs to be replaced with now estimated delivery date. THIS STUFF WAS ALL NO FUNCTIONAL WHEN I DROVE IT OFF THE LOT!!!! Shame on me for not checking everything before leaving the lot. How did it pass the “Inspection”???? If I was the dealership GM I would be embarrassed by this happening on my lot. But maybe this is just acceptable for Kia.

Have had my car 2015 K 900 for 2 weeks to fix a/c. Called last 4 days to find out why delay in repairs. Most interesting explanation-we have been very busy lately. 60 vehicles a day in for repairs. Seriously. Keeps putting me off daily. Bad for reputation.