Reviews
Great Service
Our sales rep. was professional and friendly and felt totally unpressed. This is our second vehicle we have gotten from the dealer and sales rep. and the experience has been great in both cases. Further, the service after purchase has top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My First Ford Purchase
It was my first time purchasing a car and it went very well. Brian Mylin has been very kind and professional to me. I highly recommend Brian Mylin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, it was a pleasure to read about your first buying experience working with Brian. Congratulations on your new vehicle! Our top priority is delivering professional service at an efficient pace. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Jeff Moon-jmoon@bobmaxey.com"
Great sales experience
Dennis Balla is our agent, and when we get delivery of our new vehicle, everything is done in advance, which makes for greater ease on the transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We are glad that Dennis was able to help make the buying a little warmer. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Sincerely, Jeff Moon-jmoon@bobmaxey.com
Great service from Julie Gitkin
my salesperson (Julie Gitkin) what I wanted and what I could afford. She the went out and got me three vehicles that fit my needs and I was able to choose what I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Lawrence! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. We are happy to hear that Julie was able to help you find the perfect vehicle that fits your budget. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Sincerely, Jeff Moon-jmoon@bobmaxey.com"
Great car buying experience
Tina Socha was one of the best sales associates my wife and I have ever dealt with. We showed up and everything was as discussed and planned. She was courteous, honest and accommodating. Very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, thanks so much for this 5-star review about your sales experience! We always enjoy hearing from our customers. I am pleased to hear that Tina has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that she has shown you her commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, Jeff Moon-jmoon@bobmaxey.com
GREAT service
Steve Shipley is a great representative for your Company. His support for our local community is one of the attractions that make him the choice to buy from in Livingston County.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Donald, thank you so much for the wonderful review of your experience. Steve is one of the best in his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Sincerely, Jeff Moon-jmoon@bobmaxey.com
Worth every penny!
I brought my Focus in for an oil change and tire rotation. I really liked the $39.99 price for the above plus a multi-point check. I was in and out in minutes and picked up the car an hour later.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Kathleen! We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We appreciate the time it took for you to give us this feedback. We value our customers, and we look forward to seeing you on your next visit. Sincerely, Dan Retherford-dretherford@bobmaxey.com
Love my salesperson and car
Jenny Olerich. She always makes it happen and gives the best service to her customers. No wonder we all love dealing with her. Love my fusion...engineers finally got it almost right (the seats and headrest are much improved) the windshield wipers--ugh! Reminds me of my mother's Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheryl, thank you for the kind words on behalf of Jenny. She is a prime example of our belief in customer service, and we're glad she has taken such great care of you. We appreciate your business, and thank you for choosing us for your automotive needs. Enjoy your new Fusion, and we hope to see you again, someday soon. Sincerely, Jeff Moon jmoon@bobmaxey.com
No pressure
I loved that I was not sold! No pressure! I walked into get a car and was not rushed by a sales person. A very layed back, but extremely helpful group of people. Rob and Rick were awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We are glad that Rob and Rick were able to provide you with an awesome service experience. At Bob Maxey Ford Howell, we work very hard to ensure that each of our customers is 100% satisfied with the sales and service experience. If you have any further needs, please come back to see us. Also like/follow us on Facebook to stay connected with special events and deals Sincerely, Service-Dan Retherford-dretherford@bobmaxey.com
a long time customer
Service department staff knew me and called me by name, did my service in good time as promised and phoned me to tell me when the service was finished. Good Guys in service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Girard for the outstanding review! We are very happy to hear that your service was completed in a timely manner. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We truly thank you again and we'll see you again soon! Sincerely, Dan Retherford-dretherford@bobmaxey.com