Reviews
Prompt service
Great service- got 4 new tires and an oil change. Was serviced as soon as I arrived and was done in just over 1.5 hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Marcus! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Service-Dan Retherford dretherford@bobmaxey.com
Thank you Bob Maxey Ford
We were in for some warranty work. Bob Maxey addressed the problem and fixed it. Another dealer in area would not. Thank you! You have our business!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review! I'm thrilled our service team took care of your problem, and that we have earned your future business. We believe in 100% customer satisfaction, and won't stop working until you receive it. We look forward to seeing you again soon. Sincerely Dan Retherford- Service Manager- dretherford@bobmaxey.com
Excellent Service
We appreciate the honest, trustworthy, quality service we receive. Also, we had a coupon for a free oil change, and they found it and applied it without us even having to ask! This dealership goes the extra mile, so we do too. In fact, we drive right by another Ford dealership and a Lincoln dealership to bring our vehicle here for service. Thank you again for providing such excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Experience buying a new car!
The saleswomen Tina Socha was very helpful, knowledgeable and professionally pleasant to work with! Rick in financing was excellent as well. Just an awesome experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leasing a new Car
The convenience of walking in the dealership at 10:30 a.m. and driving away in our new car in the afternoon. The ease of trading in our car, even though Bob Maxey Ford didn't want it, we had a bid on it and new what our trade in value was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a Great place to purchase a vehicle.
My salesperson Steve Shipley was on his game this time. I have bought over 25 vehicles from him. I always enjoy working with him. A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had such a wonderful buying experience with Tina Socha...
I had such a wonderful buying experience with Tina Socha at Bob Maxey Ford. Tina was 'on top' of her game every step of the way. Called me when she said she would, checked on things for me, when she said she would. She also got me the best deal on my trade-in. Tina was very organized and knowledgable. Not to mention very personable! I could not be happier. She even called me the next day to check on me and make sure I had no questions and to make sure I loved my car. Boy, do I love my new Focus ST3.... Thank you Tina Socha, And Bob Maxey Ford. I will highly recommend this dealership to all of my network in Livingston County. Krystal McLeod
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Up front and honest!
Scott Pratt did an excellent job, very knowledgable and up front about the process. I'll refer as many folks as I can his way, best truck buying experience I've had yet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mark, we are very happy to hear about your excellent experience with Bob Maxey Ford. Scott, and associates like him, are what make us one of Detroit's premier auto dealerships. We sincerely thank you for taking time to write this recommendation, and hope you will consider us for all your future sales and service needs. Sincerely, Jeff Moon Sales Manager- jmoon@bobmaxey.com
Great service
The entire process was made very comfortable by Jennifer Olrich and the rest of the staff at Bob Maxey Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Andrew, we sincerely appreciate your review. Jennifer and the rest of the staff strive to deliver customer service that is second to none. We are always pleased to receive such high praise from our customers. Please do not hesitate to stop by and see us for all of your service needs as well! Sincerely, Jeff Moon Sales Manager- jmoon@bobmaxey.com
Oustanding service
The guys behind the service desk are very nice and understanding. They listen and act on all problems. They had the shuttle take me to my gym, while my car was being serviced, and offered to pick me up two hours later. When I returned they discussed the condition on my car completely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The guys at the service desk are really second to none! We strive to go the extra mile when it comes to customer service, so we are very happy to hear the shuttle service was just what you needed. William, we sincerely thank you for your appreciation, and hope will you continue to choose Bob Maxey Ford for all of your service needs. Sincerely Dan Retherford- Service Manager- dretherford@bobmaxey.com