Reviews
Service, efficient and timely
They were efficient and called with updates on service work and cost. They also were very efficient in checking into service work and whether it was covered under warranty and then ordering the part.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Billy! I'm very happy to hear that we were able to serve you efficiently. We take pride in our customer service and always make sure our customers know everything that is going on and the right cost! Please let us know if there's anything else we can do for you. Sincerely, Dan Retherford-dretherford@bobmaxey.com
great Experience
Quick, concise vehicle delivery process. They provided all my buying options without any hassle. I will be purchasing another vehicle from them shortly for my wife.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review. We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new vehicle. We look forward to seeing you back again in the future! Take care. Sincerely, Jeff Moon jmoon@bobmaxey.com
Excellent
Your attendant followed up on my request and also took care of the recall items , since this was my first visit with the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your great review! We're glad that we were able to help you out with your first service. It's delightful to know that we were able to help out with your request and the recall items were taken care of accordingly. We look forward to seeing you again at your next visit! Take care! Sincerely, Dan Retherford dretherford@bobmaxey.com
Excellent Service Department
The service department is excellent. They're always up front with what's going on with my car. They almost always have it ready on time and thoroughly explain what needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Ronald! I'm very happy to hear that you found excellence in our service department. We take pride in his customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dan Retherford dretherford@bobmaxey.com
No muss, No fuss
No muss, no fuss, called Tina, told her exactly what we wanted, she found it with a great price, and brought the vehicle to us...what more could we ask for? Great experience and recommend to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, thank you for taking the time to share your feedback! I am very pleased to hear that Tina was able show exceptional service with her vast knowledge of our models. We are glad we could help make the buying a little warmer and we appreciate your recommendation to others. Sincerely, Jeff Moon jmoon@bobmaxey.com
Love my home town dealer!
Quick and courteous service. Knew service history and what needed to be done. Got car serviced free of charge because of loyalty points. Can always get a shuttle ride so it is easy to schedule maintenance with out worrying about waiting or someone to drop me off.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Edward for the outstanding review! We are very happy to hear that your service was completed in a timely manner. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We can't tell you enough how much your customer loyalty means to us. We truly thank you again and we'll see you again soon! Sincerely, Dan Retherford dretherford@bobmaxey.com
LOF promptly
greeted promptly and shown waiting room. asked good question resulting in items taken care of that I might have missed. Work done quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, we appreciate you taking the time to tell us that you are a happy customer! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We continually strive to meet and exceed our customers' expectations and will continue giving great customer service and a welcoming atmosphere during their stay at our dealership. We look forward to seeing you back again in the future! Take care. Sincerely, Dan Retherford dretherford@bobmaxey.com
Great service and Salesman, was under renovation
Had very good experience once I contacted (by phone) a sales person. In this case it was Mitchell Glapa. I bought a used car that I an very happy with and the buying process was very fast and professional. I could of had the car the day I went in but had to be at work so I picked it up the next day. Would recommend Bob Maxey Ford to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Karen, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Bob Maxey Ford Howell satisfied. We are very appreciative of your 5-star review and recommendation. We hope that this experience encourages you to return to us for any future auto needs. Sincerely, Jeff Moon jmoon@bobmaxey.com
Friendly Enivornment
Bob Maxey's is a great place to start looking for a car of your needs. They will help find the car you want even though they do not have it in stock at their lot. Great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Facebook for access to our exclusive specials. Sincerely, Jeff Moon jmoon@bobmaxey.com
Excellent service!
They only took 2 days to repair AND waged my car and put that tire Armor All on my tires!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Garnett, thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Service-Dan Retherford dretherford@bobmaxey.com