Reviews
Car Owner
I had an emergency situation, and Dan Rutherford told me to bring it in immediately. I had my car there in 15 minutes. The courier took me home, and then he picked me up again when the repairs were completed. Excellent service! Thank you Bob Maxey Ford of Howell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
F-150
Could not solve the problem but spent a lot of time trying to solve the issue .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warrant service done quickly and great!
I had some warranty service done on my car and everyone did great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service & value for your money
I had a 10:30 appointment for an oil change, tire rotation and 30,000 mile checkup for my 2014 Escape. I arrived at 10:30 and was out the door by 11:05 with all the work done and my vehicle washed! I feel that with the car wash included the price I paid was an excellent value. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
On time, fine, no issues,the facilities were clean, follow up care good, would recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Center
I brought my Escape in for an oil change...staff very pleasant and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service and Clean Facility
I purchased a Ford Fusion SE. Cheri Cash was friendly and personable, and extremely helpful in getting any information needed to answer my concerns and questions about the purchase and the vehicle itself.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
customer
Focus, exc., love the p/up.... drop off service, BIG PLUS!! saves a lot of stress, time!! Employees/Manger in service are the "BEST"!!!! 5*** SERVICE!!! Wouldn't take my car anywhere/place else!! Thanks Tony and crew!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Service
Liked your new waiting room and the service was timely and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great new service area. Outstanding service.
Outstanding new service area . Service adviser was very fast and very helpful. Vehicle was ready in less time than I had expected and the work performed was first class. Overall a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase