AutoNation Toyota Arapahoe

The guy who met me at my car was very helpful and solved my problem without having someone look at my car. I asked when my next service was due and he said "now". That was great because I didn't have to come back. This was a much better experience than last time. Last time I went, a different service rep chastised me for not coming in sooner and couldn't be bothered to talk to me when my work was done.

My service agent was great, explained everything and stayed in close contact with me. Great service

The service department was really nice in letting me know what I should do now and what I could hold off on until my next appointment so the cost wasn’t so high for me.

just nowNEW I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!

Excellent service visit. Jeremy Sittner was very polite and professional All service was done to total satisfaction.

Answer the phone, not place customers in the phone loop where it just keeps, looping around and around. Have service reps answer/return phone calls within a reasonable period of time. As experts, if you don’t know what’s wrong, don’t just guess and charge for a misdiagnosis nor did it fix the issue. I had my Lexus looked at in Dec 2021 for light indicator on dash/brake light issue. $236 later issues continued. I called & called, days, weeks. Finally, I was off from work so I came in to make an appointment to bring it back in. I stood there for a some time unacknowledged until a guy finally stopped and asked had I been helped. I said no and he then brought me to the desk of a guy who had looked at me several times but never offered any assistance nor even said, someone will be with you shortly. I told him my issue and how I had called over & over about the issue but no one ever returned my call and I was always put through to the rep’s voicemail. He says, well he’s been out for last few days. I said it was months ago. I brought it in for my appointment on 5/11 and Was told it was something else (sockets were bad) which would be $1,000 to fix. I am not at all impressed with this service. Then I was told, we can’t refund you the $236 because that’s what the tech “thought” was the problem but we can charge you labor at “warranty rate” $600 which doesn’t include the cost of the parts. Never returning there! $236 lesson well learned.

Last week I will visit there for maintenance my car. Service is really quick again and again I will visit this place. Thanks

Straight forward talk. Usually knowledgeable ( the service advisors could use a bit more repair knowlege besides’reset the warning lights/sensors’).

Staff is very friendly qnd professional and I would definitely buy my next car truck or SUV from them and would recommend them to anyone looking for a new vehicle

Jeremiah helped me with my car today and makes getting 6 month checkups pleasurable, efficient and fast. I waited for the service but did not need to wait very long. By the time I took care of the business I had on my cell phone he was done. This serviceman goes up and beyond in the friendliest manner than any other I have had taking care of my car. I needed advice on a few scratches in my car and he had recommendations to help me with that issue! When he was done, he clearly related what they did and stated my car looks good. They texted they were done and came to the sitting area to usher me to my car! Love this service!