Kendall at the Idaho Center Automall

Norm is an EXCELLENT person who knows and cares exactly what I need in purchasing my vehicle!

very competitive, stress free. ?Scooter? was very professional. would highly recommend Scooter for your next GMC vehicle purchase at Kendal GMC

Jay was our salesman and he was a pleasure to work with. We did everything online with the sale with Kendall Auto Mall, for us living in another state it went very well. Jay met us at the airport in Boise and went to the dealership. Everyone at the dealership treated os very well. We signed paper work, they had the truck ready to go it only took about an hour of out time. The people of Kendall Auto Mall are very easy to work with such a nice experience. I would recommend Kendall Auto Mall to to everyone looking for a new vehicle.

Both Chase and Christian were phenomenal from start to finish. There was never a high pressure sale moment, just always had a sincere interest in making sure we were paired with the right vehicle. They were respectful, and seemed very sincere throughout the process. Will definitely be deferring our business your direction, and referring any and all family and friends towards the dealership. Can?t thank them enough for their exemplary customer service.

I made an appointment to have the truck serviced and have some items taken care of that were wrong with the truck. I brought it in on September 6th at 9am. When I got into the service department and spoke to my advisor David Chaney and explained the issues that I was having with the truck. I explained to him that I have maybe opened the cover six times since I have owned the truck. I then told him that two days prior while picking up a dirt bike for my daughter, while the cover was opened all the way, both clips broke off in the holders, and the cover banged against the cab of my truck causing damage. With the cover hitting the cab it caused dents on both sides of the cab and chipped the paint down to the metal on the passenger side. Brad told me that it was an ?aftermarket item? and that he would have to send it over to the accessory department for inspection. I left the truck with him to have the services completed. He called me later that afternoon and told me that my truck was ready to pick up. I arrived at 445pm and David told me that he passed the damage to the cab off to the accessory department because it was ?an aftermarket product.? I walked over to the accessory department and waiting to talk to them. The accessory guy, introduced me to Norm Puga, the General Manager. I again went through what had happened, how long I have owned the truck and that I have barely even used the cover in the open position. He immediately said, ?well you are not to supposed to operate the vehicle with the cover in the open position, there is too much wind swirling around it.? He then suggested that we walk outside to look at the issues. We walked out to the parking lot and he climbed up in the bed of the truck and looked at the damage. He then repeated what he said about not driving the truck with the cover in the open position. He then told me what I am supposed to do is, ?you need to remove the entire cover off of the truck every time you are going to haul something that will take up the entire bed.? I replied, ?wait, how am I supposed to remove the entire thing without damaging the truck, I live alone.? He said, ?Oh it is pretty easy to do, you just need to remove the bolts and pull it off.? I told him that I was never told this and if this is in fact the way it needs to be done, then he needs to train his employees better because that was not what his accessory guy told me. He physically showed me how to operate the cover and how to lock it in the open position when hauling items that take up the entire bed. He then took me back inside to the accessory desk and told him to order me the new clips and they would be ?picking up the cost.? As I think we all know, it just seems that there is ZERO customer service anymore. No responsibility for actions, products, or services. It's about is how to get out of the responsibility to fix, repair or replace the issue. We all know it comes down to the least amount of money spent on customers means more bonus money for them. They can keep the $2 in plastic clips they ordered. I will never give them another dollar of my money. I buy new trucks for my crew every 3-4 years. Next years sales will be at another dealership. All maintenance, further issues with my $80k truck will be at another dealership, I will be sure to tell everyone the ?service? I received at Kendall. The $500 it might have cost to repair the damage caused by a product that they sold, installed and instructed will cost more than $500 in the end.

This is our 3rd vehicle purchased from Kendall. We are repeat customers of our salesman Ashley Wightman. Every part of this purchase went smooth. I would buy from them again.

I actually had online appointment to test drive a truck, but when I got there the dealership sold it, disappointed, but the salesman worked hard to find a suitable replacement for me, I got my truck and happy

Great service and personnel. Everything went as planned and the truck was everything that was stated on the internet, NO SUPRISES. We drove over 400 Miles as the price was so good compared to at home. Well worth the drive.

THe experience of purchasing a vehicle from Kendall is one of a kind. The process is easy and they do a great job of explaining everything.

We took our vehicle in for a manufacturer warranty repair. After we were told it would be covered by David, it came out that it wasn?t covered due to the breakdown was ?caused by us.? This breakdown is not caused by us our vehicle was just serviced by Kendall and all was fine within 100 miles of driving the breakdown occurred. Upon speaking with another service advisor he advised that it absolutely should and would be covered under the manufacturer warranty. He advised David to write up the repair correctly so it would be covered as it should be. David has since called us back and told us it will not be covered is asking us to pay $1,100 for the repair.