Tim Dahle INFINITI

Friendly and service was in a timely manner They were thorough in explaining which service needed to be done. The car was finished before expected

Absolutely wonderful service, sales, and especially detail, my car was filthy gross, they make it look brand new! And it’s a 2006, highly recommend Tim Dahle Infiniti.

The Tim Dahle team have always been top notch to deal with. We live in Cache Valley and have had a problem with our new QX80 occasionally having a dead battery. We took it in where they had a new loaner ready for us. They checked it top to bottom and told use that they couldn't find any issues with the battery or charging system. With information learned from a new service bulletin we learned that when you leave the fob in the car while it was in the garage (not recommended) that the car never really shuts down. Also the new alternators charge under different parameters for emissions reasons. So the combination of leaving the fob in the car combined with driving short (non highway speed) distances doesn't properly charge the battery. Lesson learned. Jacob in the service department was good to personally text with the progress during service and follow up after to make sure things are good.

This was my fourth infiniti, the customer service is great as always, it took less than hours to finish my lease and be out from the dealer. Our sales man Awni was very helpful and honest , he had the car and the paper work ready, everything was exactly as he told me over the phone...

My wife and I just bought a 2019 qx60, when we made it home my wife noticed a nick in the side window on the driver's side, I believe this happened when the dealer ship took off the luggage carrier that they original said was ours, then went back on there word. Now the nick has spread. I have asked them to replace the side window have got no answer from them. I will never use Tim Dahle infiniti of Utah again.

We arrived yesterday at 8:45 am making the 3 to 3 1/2 hr drive from Idaho Falls to look at and learn more about your 2015 Q40 & Q50 vehicles. We arrived at the Nissan dealership first and they advised us that a greater inventory was next door at the infinity dealership. We were driven over and introduced to Jeff. Jeff was fantastic and we spend 4 hour with him reviewing the different cars and he helped us narrow down what would be the best fit for me. We really enjoyed how much time he spent with us and how great he treated us throughout the process. About 12:15 pm we decided on a vehicle that we really liked. They got it washed, cleaned and were ready to start the financing process and work out a deal. We walked over to the office and Jeff got us set up in a office. He brought back an offer and said that this is what we could do. It was a offer for around 24, 800 plus TTL. I threw back a lower offer and requested extra additional items. I said that I wanted to worry about the total out the door cost but kept getting these price plus... I Actually never got a final out the door cost. I kept getting offers with TTL additional but didn’t know what that $ actually was. It was confusing because we weren’t talking the same thing. Awni came in during the last second to negotiate the pricing. I talked to him briefly the previous day so i was his customer. It was really un helpful that he came in at this point because we had never actually talked through the whole day and spent hours building a friendship and repour with Jeff but it felt like he came in to “Get the sales commission credit”. When he came in, it went down hill from there. He was argumentative and not helpful and put a apprehensive atmosphere to the entire process, probably because a random person came it and started telling me why there pricing was correct and it was the best deal they could give. There final offer was 24,300 plus TTL. I said that my final was $24,000 with all the costs out the door plus window tint. They rejected that offer and we ended up walking out upset. When I left I realized that your online price showed 23, 995 and the sales manager said 24,300 was there very best price they could give me and couldn’t go any lower. I feel that I never got a fair shake from the beginning. I called the sales manager on this after the fact and he told me that during the negotiation that he was looking at another stock item and he wasn’t looking at the the right vehicle and later went on to say that this is a certified pre owned vehicle and that would add a couple thousand additional and that the pricing was wrong and should of reflected the certified pre owned value. It really felt like he was dodging that he made a mistake vs trying to make it right and work out a deal. Never in the sales process did I know that this was a certified preowned vehicle or was it transparent on the car or did anyone tell me that it was or did anyone explain to me why that’s important or how that affects price. I have a picture of the car with a sign in it saying that this is a as is vehicle with no warrant box checked. I was disappointed by the responses and that he didn’t own up to his mistake or honor the only pricing. He wasn’t apologetic about the error but said that we were too far away on pricing. I told him I guess so since I never got a total out the door price till he said on the phone that it would be about 28,000. I told him also that I was sitting in-front of another vehicle that minute at PMR auto and that vehicle was the same vehicle $1000 dollars cheaper with 600 less miles and he said well it’s not a certified pre owned vehicle. There online pricing is what brought me to Utah in the first place and that wasn’t honored from the beginning. I had a very frustrating experience! It’s sad that they had false advertising on there website and didn’t honor what they put online! I would not recommend this location and would be very cautious of the prices. Not a honorable location. I reached out the the GM about my experience and said he would call but never has!

I was at the dealer repairing my car but I was browsing for a new one. I had plans to buy a new car and wanted an infiniti. I was looking around the showroom looking in and out each of the cars, waiting for a salesperson to come and help me. As I am writing this I am still in a car waiting for help. I was not greeted by the front desk nor by any other employee there. I dont know if it was because of how I looked (a little disheveled since I just drove 6 hours to get to them) or what it was. Overall, dont go here unless you are okayed in gold, otherwise you will get no service.

I have purchased 3 cars from Tim Dahle infiniti and have always had a good experience. This last purchase Weston Bird the finance manager was amazing. He took care of some concerns I had and did so with out needing to go back to the sales person. He knew what I needed and was appreciative of my loyalty to this dealership. Thank you Tim Dahle team your amazing!

I purchased a used 2007 Lexus RX-350 that I could use mostly as a "snow vehicle." I was satisfied with the selling price of $10,400, but they caught me off guard while signing the documents, and they added a $300 charge for a theft recovery system (basically frame etching). I usually don't purchase dealer add-ons but they slipped this one by me. I was also informed that the vehicle had a Mark Levinson package on it (which when purchased new is $900). It's too bad that such a high-end dealership tries to nickle and dime you to death!

I brought my 2009 G37X in for a diagnosis and first they quoted me $130. After they finish running their test. The representative that called me to tells me my car was ready. Said they found metal shavings when they drained my transmission. The representative said the total came to $140 and that my car was ready for pickup and when I would be by to pick it up. When I picked it up they wanted $170. I'd suggest getting everything in paper nothing by word of mouth. Unfortunately there's only this one Infiniti dealership in the state.