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Stephen Wade Toyota

(553 reviews)
Visit Stephen Wade Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 796-4639 (888) 796-4639
Used (888) 784-5855 (888) 784-5855
Service (877) 340-0951 (877) 340-0951

Reviews

(553 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stephen Wade Toyota from DealerRater.

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Every time I go in to buy parts, they always have what I

Every time I go in to buy parts, they always have what I need in stock.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worst service experience.

Worst service experience. I made an appointment and arrived at the dealership at my appointed time. The check in line was very long. When we talked to a check in attendant he said it would be 3 and half hour wait to change our oil. He wasn’t nice,did nothing but make excuses.. Why even make an appointment. Have also had a bad experience with the sales dept. Don’t deal with these guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic service by Jerry Ibarra, xx.

Fantastic service by Jerry Ibarra, xx. George Wade Toyota Service Department on my 2013 Lexus SUV. I badly needed shocks which weren't in stock and he swiftly and efficiently had them ordered and installed. He kept me informed by phone and text. I couldn't be happier with my experience! I'm used to taking my car to a Lexus dealer -- but found MY place now with Toyota xx. George. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with Stephen Wade Toyota's Service Department. It's great to hear how promptly our team addressed the needs of your 2013 Lexus SUV. We appreciate your feedback and are here whenever you need assistance in the future.

Really enjoyed working with Beau.

Really enjoyed working with Beau. He got me a good deal on a beautiful Sequoia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

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the staff was super helpful with repairs.

the staff was super helpful with repairs. i was towed in and had no idea what was wrong with my car but they kept me in the loop and communicated frequently through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your positive experience with the repair services at Stephen Wade Toyota. We appreciate hearing about our team's effective communication and helpfulness during your visit.

Hard to believe that anyone would buy a vehicle from

Hard to believe that anyone would buy a vehicle from Wade. The latest scam is the Icon Gps that not a single person would want and charge the unsuspecting buyer $699.00. They also come up with some crazy monthly payments and don’t like it when questioned. AVOID the Wade auto group like the plague!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing customer service.

Amazing customer service. Answered all my questions. Very friendly I’ll definitely recommend Sebastian. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent 1st service experience on my 4Runner.

Excellent 1st service experience on my 4Runner. Brandon was very helpful and thorough. They provided a shuttle to and from work so I didn’t have to wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst car buying experience possible.

Worst car buying experience possible. Negotiated a price and upon return they added $1000 to the sticker price because we were not financing claimed they were not going to add any other fees for her than a simple dealer doc fee. Upon completion of paperwork there was a $700 charge for an icon package that has no value. Avoid this dealership if possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Avoid dealership.

Avoid dealership. Added mystery fees to final price and tried to add another $1,000 when discovered we were not financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.