Stephen Wade Toyota

Not sure how this company sells cars. I am a current Toyota owner and expected far better service. I waited forever for a sales person to call me back. I made a deposit to prove my commitment to buying the car, asked for a couple low dollar accessories (A hat and a coffee mug), but no money off. After I had the car inspected it was determined that the car needed rear tires. I asked for accommodation for this and was rudely dismissed my Gerry the sales guy. I then left a message for the GM. When he called me back he was extremely confrontational and rudely dismissed my request for 500 off a 90k used car. If your so eager to auction the car, why waste my time. Buyer beware. Go somewhere else.

I worked with Danny and he made the purchase of my new 4Runner very easy. He was honest and very responsive. Purchasing from him was a very good experience.

Andie was very knowledgeable of the vehicle I was looking for. She helped us get everything set up so I could maximize my cars features. I can't say enough good things about Andie. Look for her when you're in the market for a new or used car. No pressure, no hype, just gave us all of the information to help us make an informed choice. Thanks Andie!

Beautiful dealership,wish they had more cars to view. Salespeople very knowledgeable and helpful. Service dept seemed very efficient.

I bought my Tacoma in 2019 from Stephen wade toyota, the salesman was great but the finance department took advantage of a first time buyer who had no clue what I needed to watch out for. They told me all the warranties I was getting came with the factory warranty, I had no clue I was being sold warranty packages from total care auto. I see how it’s my fault for not knowing or reading the fine print, but when the price was 28,000 and I ended up with a 37,000 dollar loan and a 617.00/month payment as a 25 year old working at dominos. I was NOT happy. When I came back and asked to get rid of my warranties, he says “ oh it’s all uploaded in the system and finalized there’s nothing I can do” I hope you enjoy your commission off of a inexperienced buyer.

Courteous and zero hassle. Had what we wanted and did not try to up sell us

I east totally satisfied with the entire dealership. I love my 2022 Camry and I was made to feel "special" with every contact in the process of receiving my new car

Haedn & Justin were great salesmen to work with. No pressure, answered all of my questions and helped me get a good deal. Jamie and Candace were great answering other questions about financing and warranties. Overall it was a great experience that I've come to expect as a return SW customer.

Haedn & Justin were great salesmen to work with. No pressure, answered all of my questions and helped me get a good deal. Jamie and Candace were great answering other questions about financing and warranties. Overall it was a great experience that I've come to expect as a return SW customer.

Over the past 30 years I have purchased over 20 cars and trucks from almost as many dealerships. Since I negotiate my price up front every one has been enjoyable without a hitch. Over 20 cars- almost as many dealerships. My experience yesterday at Steven Wade Toyota was the worst I have had. If this is how Steven Wade Toyota does business Toyota should revoke their dealership. If this is how my salesperson and her sales manager handle people they should be fired. With all vehicles I have purchased, after a test drive the sales person gives me a sheet of the purchase: Sales Price w/ Options + Delivery Fee + Sales Tax. I tell them my amount down. We have the amount to finance and they give me a couple finance options. As part of that they will always include a presentation on an extended warranty (which I sometimes take, sometimes not). When negiotating for this automobile I made it very clear I would not pay $1 over MSRP. Me: “I need to know that he will sell for MSRP before I drive 4h roundtrip.” Sales: Thank you so much for getting back to me. Unfortunately we are not able to sell the __ at MSRP as it is the only ___ we will have for a while.” Me: “I get it. Thank you. Don’t want to waste your time.” The following day I emailed her about a different model and she emailed back the manager would sell the car for MSRP. The SW dealership is 2 hours from our home and my wife does not like to drive at night. So after the test drive I told her to go ahead and go home. The sales person KNEW that she was not going to honor the price we had agreed upon and let my wife drive away! How predatory can one be? I told her I would like as long as term as possible and a bank I like to use if they are competitive. I sat and waited for her to come with an itemized statement of the purchase. And waited. And waited. I knew I was in trouble- it was taking way too long. When she came back there was no list of what I was purchasing- no total- no amount financed- no interest rate. There was only 2 numbers. I could finance for 72 months at around $550/m (I did not write down exact numbers) or 60 months for almost $600/m. I already knew (approximately) that my purchase price + tax + destination charge - down payment would amortize 72 months for $377.75 (3%) to $412.04 (6%) and 60 months at $446.74 (3%) to $480.65 (6%). What could the extra couple hundred dollars per month for 60 to 72 months be for? Who knows- they never gave me a list of what I was “buying”. She did say “we have 2 dealer fees” that totaled over $700. With this I got up to leave (my wife had been gone almost an hour by now). As I walked out the door she yelled behind me “I never told you there were no fees.” She sounded like a 5th grader caught cheating saying “it’s not cheating since he let me look at his paper.” I have read about dealerships that just bring in your payment with no numbers but didn’t think this really happened any more. Certainly I expect more from a Toyota dealership. I won’t go through the disaster of the next several hours as my wife had to turn around and drove back to St George talking to 911 all the way. The behavior of this salesperson and her manager was predatory. They should be fired and/or this dealership should be closed.