Reviews
Pleasant Experience
Took my Mazda 3 in for front brake replacement. Dropped it off and a few hours later a phone call to let me know the job was done. Quick, easy and they even honored a coupon from another dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dan, thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are thrilled to hear that your experience with us was quick, easy and enjoyable. Thank you for choosing to service with us, and we are here for you and your Mazda 3 anytime in the future! Tuttle-Click Customer Service |support@tuttleclick.com
This review is for their service manager Travis he was...
This review is for their service manager Travis he was extremely rude with me when I took my vehicle for service. He kept talking over me and kept yelling at me just because I was trying to explain the issues with our vehicle. We were planning to do business with this dealership but after meeting Travis we changed our mind.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
After attempting to help you, we can understand why Tustin Mazda has banned you from their property. We addressed your issues, and your brakes operated normally when we drove and inspected them. You are upset because you want Mazda to buy back your vehicle. That is between you and Mazda, not Tuttle Click. We did not even sell you the car. You are taking it out on our employees and your use of profanity, yelling and screaming is not acceptable. Our employees are great people and should not be treated that way. Tuttle-Click Management | support@tuttleclick.com
You guys are full of it. Because I been extremely nice to your service department and Rich Radar called me just to tell me that they will not service my vehicle anymore because if they do it will fall under the Lemmon law. What a joke because my car is still under warranty and I can take it to any Mazda dealership. In addition he’s prank calling me just because I left you guys a negative review. I suggest you inform your service department and let them know that I will be filing a police report and I will also take legal action against them directly. In addition I will also notify the media to expose your dishonest dealership.
Amazing quality of service and experience!
I've serviced my 2014 Mazda 3 hatchback here for many years now, and every time it's been a great experience. The mechanics here know their stuff, and the customer representatives make me feel comfortable and at ease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Andrew, Thank you for sharing your recent 5 star service experience with our team here with us at Tuttle-Click Mazda. We are pleased to hear that every time you service your Mazda 3 with us, you have had a great experience. Thank you for continuing to be part of the family, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
Best car Dealer
I just want to say Thank you Genesis . We had really good time and easy to get very good deal . I will go back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ali, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are pleased to hear that you enjoyed your car buying experience and felt you got a great deal. Congratulations on your new Genesis! Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
Regular checkup
Customer service I got from Aaron was great. He is very friendly and kind. However, they changed a program on the dashboard. I wish they explained what the new program is about and how it would work better than the previous one which used to show my cars position in the lane.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Mazda. We are pleased to hear that your service experience with Aaron was friendly and kind. However, we are sorry to hear that the new program on your dashboard is confusing. If you have any questions or need help, please don't hesitate to reach out to us, we would be happy to help! Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
Good experience
I brought my 2014 Mazda 3 to get the navigation screen replaced under warranty because of the touch-screen problem. I was greeted in a timely manner, met with a service advisor and told to take a seat in the waiting area while the screen was replaced. It felt like I had just sat down in their newly remodeled and comfy waiting area when my name was called (it was about an hour but seemed like no time at all). Signed the paperwork and was taken to my freshly-washed car. The repair looked great. I was on my way. The dealership has really improved over the last couple of years. I appreciate this and plan to return to the dealership for future repairs and maintenance. Great job Tuttle Click Mazda.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dan, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are thrilled to hear that our team efficiently got your touch-screen fixed and up and running in a timely manner. We are also glad that your waiting time was enjoyable. Thank you for choosing us, and we are here for you anytime you need! Enjoy every mile ahead in your Mazda 3! Tuttle-Click Customer Service I support@tuttleclick.com
Great Experience
Everyone has always been friendly and helpful when I have questions or need service. Not really much to add as I haven't needed anything major done but what I have had done was completed when they said it would be and with service that has always been better then other dealerships in the past.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jon, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are thrilled to hear that your experience with us was friendly, informative and better than other dealerships you have been to in the past. We are honored to hear that. Thank you for making us your trusted dealership of choice. We hope that you enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Service on a recall
My car has a recall. I contacted the service department and I was able to make an appointment within a couple days. The staffs were helpful. Thanks to Aaron for his great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are thrilled to hear that your recall experience with Aaron was fast and efficient. Thank you for choosing to service with us, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
Best Service Ever
I have bought my last two Mazda’s from Tuttle Click and I had nothing but great experiences here. The service department is outstanding David was always my service rep. Travis took care of me most recently and I cannot day enough good things about him, super professional and fast service. I would not buy or take my cars anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michele, Thank you for sharing both your recent 5 star sales and service experiences with us here at Tuttle-Click Mazda. We are happy to hear that your experience with us was been nothing bet caring, professional and great. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Outstanding customer service from start to finish!
Feddy took great care of me and was able find what I wanted within my budget. The best car buying experience I have ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kelley, Thank you for sharing your recent 5 star experience with Feddy here with us at Tuttle-Click Mazda. We are so glad to hear that your time with us was the "best car buying experience" that you have ever had. We are honored. Congratulations on your new Mazda! Thank you for being part of the Tuttle-Click Mazda family. We are here for you anytime you need. Tuttle-Click Customer Service |support@tuttleclick.com