Reviews
A satisfying car shopping experience
Marta assisted me in finding and financing my used Mazda. She was attentive and knowledgeable and went above and beyond to make my deal happen. The process was painless and informative and I recommend Tuttle-Click Mazda to anyone seeking a pain free care buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Randy, thank you for sharing your recent 5 star experience with Marta here with us at Tuttle-Click Mazda. We are so glad to hear that she went above and beyond to make the buying process painless and informative. Congratulations on your new Mazda! Thank you for joining the Tuttle-Click family, and we are here for you for all things Mazda! Enjoy every new mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Great experience!
Jose Martinez - goes above and beyond to make the process run smoothly which I definitely appreciated it! Thanks again, Jose Martinez from Tuttle Click in Irvine, CA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ana, thank you for sharing your recent 5 star experience with Jose here with us at Tuttle-Click Mazda. We are thrilled to hear that Jose provided above and beyond service and made the purchasing process smooth and easy. Congratulations on your new Mazda! Thank you for choosing to be part of the Tuttle-Click family, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
New 2021 CX 5
Marta from internet sales was the perfect match for me. She had knowledge, professionalism and patients. I’d still be hunting for the right deal and the right car, if it wasn’t for her quick thinking.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Danmei, thank you for sharing your recent 5 star experience with Marta here with us at Tuttle-Click Mazda. We are so glad to hear that she provided knowledgeable, patient and professional service. Congratulations on your new purchase! Thank you for choosing us, and we are here for you anytime you need. Enjoy every new mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Great attention to detail / worked hard for us!
Thanks to the entire team at Tuttle Mazda. The cars they’re selling here provide excellent value to begin with. So the customer service representatives could justify not working hard for their customers. In fact, I found the opposite. Tuttle Mazda I believe is about offering customers the most value possible in both the deal and the service. This amounts to a great experience. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Curtis, Thank you for sharing your recent 5 star shopping experience with us here at Tuttle-Click Mazda. We are so glad to hear that you feel our staff provide valuable and excellent service and informative. Thank you for choosing to work with us, and we are here for you for all things Mazda in the future! Enjoy the road ahead! Tuttle-Click Customer Service |support@tuttleclick.com
New lease
Salesperson Axel was very helpful and made the lease process very easy. Good experience overall! Quick and easy and recommend dealership I’d you are looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James, thank you for sharing your recent 5 star sales experience with us here at Tuttle-Click Mazda. We are glad to hear that Axel made your leasing experience with us easy, fast and helpful. Congratulations on your new Mazda! Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every new mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
First service on my 2020 CX9
Dealership is too small. Too crowded. Difficulty in parking. Hard to tell where the sakes department us vs service. Tried several times to call service and couldn’t get through
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gary, Thank you for sharing your recent 5 star rating with us here at Tuttle-Click Mazda. However, we are disappointed to hear that you feel our facility was hard to navigate. We sincerely apologize for this. If there is anything we can do to make your next experience with us better, we would love to know! Please don't hesitate to reach out! Tuttle-Click Customer Service |support@tuttleclick.com
Went in because I heard a strange noise coming fro
I went in because I was hearing a strange noise from my car they charged me $600 to get my brakes fixed they said it was the brakes and I still hear that noise till this day
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Estreniah, We are disappointed to see your low rating with us here at Tuttle-Click Mazda. We are sorry to hear that you are still hearing the noise in your vehicle. We want to do all that we can to get down to the bottom of that. Could you please send us an email directly so that we can get in touch with you? Our management team has seen your review, and we would like to speak with you further about your experience. We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service |support@tuttleclick.com
Planned first service. Very good quick.
I got my appointment as requested. When I went my car was serviced quickly. Very happy Will be back. Great people there. Good facilities. Perfect customers' service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gabriele, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are glad to hear that your service experience was fast, and that our team provided great service. We greatly appreciate you choosing us to service your vehicle. We are here for you anytime in the future. Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Scheduled maintenance services
Great service and experience. The gave a free car wash and a free oil change. Very polite and patient. I felt great. I totally recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Behrad, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Mazda. We are thrilled to hear that you loved the free car wash and oil change when you brought you vehicle in for service. We greatly appreciate all you kind words, and we are here for you for all things Mazda! Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Rude and unprofessional service manager
Matt their service advisor lied to me in regards to the brake noises in my vehicle because he claimed that their technician couldn’t duplicate the brake noise. However right after I picked up my vehicle I was able to hear the noise and even took a video of it so they can see and hear it for themselves. Their service manager Travis was extremely rude to me and kept yelling at me for no reason at all. I highly don’t recommend this dealership because they have a horrible and dishonest service department.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase