Reviews
My agent was friendly and patient.
My agent was friendly and patient. He did a good job to assist me with the purchase of the car. I price I got for my own car was disappointed. It should have been higher.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experience with Dolan Lexus was great, from beginning
My experience with Dolan Lexus was great, from beginning to end! Kymberly was exceptional answering all of our questions. She went above and beyond! It made buying a new car a great experience and we will definitely use Dolans again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, it's fantastic to know Kymberly and the Dolan Lexus team made your car buying experience a great one! We appreciate you choosing us for your automotive needs. Enjoy your new ride!Susan, it's fantastic to know Kymberly and the Dolan Lexus team made your car buying experience a great one! We appreciate you choosing us for your automotive needs. Enjoy your new ride!
clear solution for my old car problems
I got an old preowned car in Carson city, but it had a maintenance required "tire pressure warning light". This was cleared when I met Dolan Lexus. Very kind person 'Sam', great service! great satisfaction!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jack, we're glad to know Sam and our team at Dolan Lexus were able to assist with your tire pressure warning light. Thanks for the positive feedback! We are here for you and any of your future needs!
Great performance and service.
30,000 mile service was performed. Samuel Lopez gave me a quote prior to service. Quality service with no hidden fees. Samual was professional and friendly. I highly recommend Dolan Lexus!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that Samuel and our team at Dolan Lexus provided you with quality service for your 30,000-mile milestone. Thank you for recommending us!
Great job
Sam did a fantastic job of getting my car serviced. In less than two hours all issues were resolved. Thanks Sam. Thank you Jim Wilson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim, we're glad to know Sam was able to get your car serviced quickly and efficiently at Dolan Lexus. Thanks for the shout-out! We are here for you and any of your future service needs!
Service was great
Fabulous customer service. My service agent could not have been better, Julie Tomlinson. Very good detail of my car inspection and recommendations. Will continue to use them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, we're delighted to know that Julie provided you with top-notch service at Dolan Lexus. We appreciate your feedback and look forward to assisting you in the future!
Bought new Toyota Highlander 5 star service
I purchased a new 2023 Highlander at Dolan Toyota. The sales person listened to me. There was zero pressure to buy. The service of my car afterwards rated as excellent. The car itself is outstanding. I highly recommend them. Dr Greg Schaller
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Greg! Thank you so much for choosing Dolan Lexus and taking the time to leave us such a positive review. We're delighted that our team provided excellent service throughout your car-buying journey, and we hope you enjoy every moment with your new Highlander. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!
Excellent Overall Service
Service experience for our Lexus GX at DOLAN LEXUS was excellent. Our service advisor, William Vallejo, was very professional, courteous, and continually kept us informed as to the status of our vehicle's service. A significant improvement over service in past years, to the point of our again recommending Dole Lexus for service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! We're glad to hear that your service experience at Dolan Lexus was excellent. Our team, including William, is dedicated to providing professional and courteous service. We appreciate your recommendation and look forward to serving you again in the future!
Fantastic Sales/Service Experience
Over the 20 years, I have purchased RXs from Kymberly at Dolan Lexus in Reno, NV. There are three reasons: Kymberly; RX Quality; Dolan Service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wade, thank you so much for your loyal business! We appreciate your shoutout to Kymberly and the team. All of us at Dolan Lexus wish you many safe miles in your Lexus RX!
Great Service
My service representative, Kieran, is always very helpful. Explains everything that is being performed. I highly recommend him. All employees of this Lexus Dealership are exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the glowing review and recommendation, Johnnie! We're so glad to hear that Kieran provided you with another five-star experience at Dolan Lexus. It's a joy to have customers like you and we look forward to serving you for years to come. Drive safely!