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Dolan Lexus

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Dolan Lexus Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2013

Dolan Lexus is the authorized Lexus dealership for Northern Nevada selling new and used cars, trucks & SUV's. Family own

...

ed and operated since 1992. We offer vehicle maintenance, Lexus parts, accessories and body-shop service in Reno, NV serving Reno, Carson, and Lake Tahoe.

"Get In. And Join the Family."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
397 lifetime reviews. Includes reviews of Dolan Lexus from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    Kay takes Care if everything for you. It's always as pleasure to deal with her! She is friendly and Punctual and makes the experience so easy!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It makes us smile to hear that you can depend on Kay for consistently great service! We love that she makes your visits to Dolan Lexus easy. Thank you... for your repeat business!


    Worked with:
    Kay Andrade

    Service Advisor

    (5.0) 42 reviews

  • 1.0 out of 5
    October 10, 2019

    I had an appointment to get a smog, oil change & rotate tires. Frank Casey warned it could be 2 hours, with a car wash. I was prepared to wait. It was... approaching 2.5 hour & I hadn't seen my car. Jeremiah came by & offered to ask how long additionally it would be. I would be 3 hour before Jackie brought my car up & I settled up. Everyone was extremely courteous. What would have happened if I hadn't had an appointment?

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glenn - While I'm glad that you received friendly service from our team, I am very sorry for the delays in your appointment. I can assure you this isn...'t the typical experience of our guests but I do understand your frustration. I hope you consider giving us another opportunity to impress you. Thank you, Brett Maxwell - Service Manager - 775-525-2601


    Worked with:
    Jeremiah Abujasen

    Product Specialist

    (5.0) 9 reviews

  • 5.0 out of 5
    October 10, 2019

    I was treated to the professionalism and expertise of Mr. Pascual. I am very pleased with the Dolan Lexus Group employees! Thank you so much!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are delighted to hear from you and thank you for the great review of Dolan Lexus! We would love the opportunity to work with you again soon. Have a... great day!

  • 5.0 out of 5
    October 10, 2019

    Jackie Holland was terrific as always, which is why we keep coming back. Our Lexus was ready before we expected. We live 201 miles away, and Jackie always... takes that into consideration whatever needs to be done.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John - It means so much that you make the drive out to visit us at Dolan Lexus! We love that you can depend on Jackie to take the best care of you and... your vehicle. Thank you very much for your continued support!

  • 5.0 out of 5
    October 10, 2019

    This week I had an appointment to have a recall service performed for my 2017 Lexus RX350. The recall issue required a 2-3 hour reprogramming (download)... of software to fix a control computer program function. As always, the Dolan team did a great job at getting me in and out of the shop with absolutely minimal effort on my part, a full tank of gas and car wash as part of recall service policy and a loaner car for transportation use while mine was in the shop. My service manager promptly called me in the earlier afternoon to tell me the car was ready to go. Super service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bill - It means a lot that you can depend on the Dolan Lexus team to take excellent care of you and your vehicle! We are so glad that your recent r...ecall repairs went smoothly and that you were able to enjoy a loaner while your 2017 Lexus RX350 was in for service. Thank you very much for your repeat business and continued support! We look forward to assisting you next time.


    Worked with:
    Kay Andrade

    Service Advisor

    (5.0) 42 reviews

  • 5.0 out of 5
    October 9, 2019

    Always the best service. I am so pleased with Dolan Lexus. The staff is so accommodating. This is the best place to purchase a vehicle. Quality service... all around.

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    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a wonderful review! Thank you so much for being a loyal Dolan Lexus customer. It means a lot to hear that you can depend on us for consistently g...reat service. Hope to see you next time!


    Worked with:
    Carlos Bucio

    Service Advisor

    (5.0) 14 reviews

    Kymberly Platt

    Product Specialist

    (5.0) 65 reviews

  • 5.0 out of 5
    October 7, 2019

    Dennis did a great job working with my on my recent Lexus repair. He made me feel very comfortable with the all work being done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Drew! Thank you for your 5-star review of Dolan Lexus. Your positive feedback about Dennis is truly appreciated and we hope you will visit us again... soon. Have a great day!

  • 5.0 out of 5
    October 6, 2019

    On time, courteous and professionally accommodating Love this dealership and staff They know their business and able to answer to your inquiries Like... the ambiance of this place

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We love having you as a Dolan Lexus customer! Thank you for the many compliments of our team. We appreciate your business and look forward to serving ...you for years to come.


    Worked with:
    Carlos Bucio

    Service Advisor

    (5.0) 14 reviews

  • 5.0 out of 5
    October 6, 2019

    My wife went in for new tire replacement appointment. Dane was honest to let my wife know that she didn't need tires just yet. I feel comfortable with... her going to the Lexus Service and not get sold for something she didn't need.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pat and thank you for the great review. I'm glad you and your wife can count on our service team here at Dolan Lexus for honest service recommendat...ions. Thank you for being our customer and we look forward to seeing you when it's time for those new tires.

  • 5.0 out of 5
    October 4, 2019

    They did a good job on my Lexus. I went upstairs to get coffee and donuts. Then when they were done my car was washed and spotless both inside and out.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to hear that you drove home from Dolan Lexus in a freshly cleaned car! Thanks so much for posting about your service experience. We hop...e you have a great weekend.

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