Reviews
Great service
The guys are Dolan Lexus were really great. They were professional and courteous when I was dealing with them. I would highly recommend them to people who want to buy a Lexus automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for supporting Dolan Lexus with such kind words! It's an honor to have earned your confidence.
LOVE this dealership!
I love this dealership--honest, committed to great service. Everyone I've ever dealt with at this dealership (over 3 cars and 10 years) is someone I would have hired myself. Great team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're ecstatic that our team has demonstrated our commitment to professional service and earned Dolan Lexus your loyalty! Thanks for all your support. We look forward to working with you again next time!
Shelly
I have had my Lexus 460 for 7 years. Have had wonderful service each 5000 intervals. I thank Kieran for his help, always very helpful with any questions. Thanks you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued confidence in the Dolan Lexus team, Shelly. We will happily let Kieran know you can always count on him!
Dolan Lexus Rocks!
We had a great experience at Dolan Lexus. We are from CA and had some service work done a few years ago when we were in the area and left very impressed. Fast forward two years and we find ourselves in the market for a new Lexus. We met Zachary Hochman on a cold call and we're certainly pleased that we did! He was outstanding, listening to what we were looking for and kept us in the loop while searching for our perfect car. We are now the proud owners of a 2022 NX350H and couldn't be happier. Unlike other dealerships who are taking advantage of the current shortage to mark up prices or include superfluous add-ons, Dolan sells at MSRP and gave us a fair price on our trade in. In addition to the excellent service by Zac, Matt Foat in Finance and Jake in tech were also outstanding. The dealership is conveniently located, clean and very upscale with a no pressure attitude. We highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Doug, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Zachary, Jake, Matt, and the Dolan Lexus team. Drive safely in your new 2022 Lexus NX 350h, and enjoy it! We hope to see you back again down the road!
First Class Buying Experience
My experience with Kymberly was amazing as always. We have purchased cars from her at Dolan, and will not buy from anyone else. She makes the process easy and painless and she is pleasant, professional and delivers on everything she says. First class buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Georgette, thank you for taking the time to review us! We are so glad to hear that Kymberly delivered such an outstanding purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Dolan Lexus!
Service visit
As usual, the people at Dolan were wonderful. Their Uber service is very considerate and obviously customer oriented. Kieran Tavey handled everything perfectly. It is all very convenient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mel, we are thrilled to hear that Kieran and the team provided you with the stellar customer service you deserve! Thank you for trusting Dolan Lexus to get the job done right.
Got the work done on short notice
Erica my service representative was nice, got me in on short notice, and they got the work done. Typical for Lexus! One item on their very complete review of deferred maintenance, they quoted $1,738 for a right side fog light assembly. $9 bulb was all it needed, installed at home. Brake work done well, my 2003 LX470 was treated with kid gloves. Erica got me a loaner when they had to keep my car overnight. And, I’m on Dolan Lexus’s Christmas Card list! :^)
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfaction every time!
I took our 2012 Lexus RX 350 In for it’s 100,000 mile service and to replace the front and rear brakes. Kieran Tavey, our service writer had everything so well organized and the job was excellent, especially those new brakes. I found myself suddenly not feeling well and Kieran Arrange to have the car delivered to my home when the work was finished. We live in Tahoe City. First class service is what we always get from the service department at Dolan Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Kieran and the Dolan Lexus team. Drive safely, and we hope to earn your business again down the road!
Best in the west Lexus dealership!
I went in last minute for a quick car wash and was checked in and out so fast! Love the perks you get when you buy a Lexus from Dolan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-star review! We are thrilled your impromptu visit went swimmingly. Have a lovely day from all of us at Dolan Lexus!
Dolan Lexus
Always great service. Nick my service rep was knowledgeable and very polite. Will be the next place I purchase a new Lexus when I’m ready!!! Thank you Nick!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is what we love to see, Franki! We're thrilled Nick delivered courteous professionalism that shaped another positive Dolan Lexus experience. We look forward to working with you again on your future Lexus purchase!