Reviews
Everyone is friendly and efficient.
Everyone is friendly and efficient. Easy to make an appointment. Service done in time quoted. Dealership clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
Charles Sebastian is the best service advisor I’ve ever
Charles Sebastian is the best service advisor I’ve ever had. Calm methodical and accomodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Charles, and for taking the time to leave us this wonderful feedback!
Ben Owings is so helpful and knowledgeable.
Ben Owings is so helpful and knowledgeable. He is an asset to your dealership. I followed Ben from his prior position with another dealership! Fernando is great also. If Ben leaves, I leave too
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thomas, Thank you for your very kind review. Ben and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
They’re doing very good and they’re conscientious about
They’re doing very good and they’re conscientious about time and about labor cost too! They assessed the problem and fixed it promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
Fernando is always taking care of me like a champ!
Fernando is always taking care of me like a champ! I’d recommend this place to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pawel, Thank you for taking the time to share your thoughts on working with Fernando and our team. We're glad to hear we delivered such a great experience!
Repairs completed in a timely manner and Charles is the
Repairs completed in a timely manner and Charles is the utmost professional, start to finish!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business, Cynthia, and look forward to your next visit.
Great Dealership!
Great Dealership! They have really good service and they definitely want the best for the purchaser
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dylan, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Dave is the best sales person I’ve ever worked with.
Dave is the best sales person I’ve ever worked with. Without Dave I would’ve never purchased a Jeep from Lithia. Dave is truly a good asset to your team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Lithia Chrysler Jeep of Reno, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with David, and it was a pleasure having you at the dealership. Congratulations on your new Jeep! We appreciate your review!
Not really friendly.
Not really friendly. I’ve come in 3 times for oil changes and not once has anyone smiled or was friendly. Seems like a chore to help me. I don’t need anyone going above and beyond but a friendly face would be nice.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Elizabeth, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Thank you to everyone in service including the ride to
Thank you to everyone in service including the ride to and from home. Job well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. Tony and our service team appreciate your business and hope to see you again soon!