Reviews
The easiest and most enjoyable process I’ve ever
The easiest and most enjoyable process I’ve ever experienced in buying a car. They were so honest and kind, no games or runaround, we really appreciated it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. At Lithia Chrysler Jeep of Reno, we believe in a transparent and pleasant car buying experience. We appreciate your recognition of our honest approach.
Very disappointed with my oil change on Friday 5/24/24.
Very disappointed with my oil change on Friday 5/24/24. I think the (“lube techs) need more training. I think they don’t understand how Important a simple oil change be. The O ring gasket was not properly placed on the oil filter assembly causing the complete loss of all the motor oil. The dealership sent a tech and Shop Foreman to my location. Oil was added and the filter assembly corrected. As yet no apparent damage that I can tell. Maybe no harm done but it was a very stressful situation as I had a similar occurrence with another vehicle which ran hot due to a coolant hose failure. I’ve been offered a detailed cleaning for the incident, which ended up taking up all my Friday afternoon. Thanks for letting me vent my frustration about the incident. I will be checking on any & all work done at the Reno Jeep dealership from now on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We appreciate you taking the time to share your feedback regarding your recent visit for an oil change and are pleased to know that our Service Team was able to come to you to address the issue with the filter assembly as well as offered a detailed cleaning of your vehicle. If you have any further questions or concerns, please reach out to us. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Lithia Jeep and all of the wonderful people that work
Lithia Jeep and all of the wonderful people that work there took care of our transaction flawlessly. We knew what we wanted and we saw it immediately. Couldn’t be happier with our choice and the sales team. Definitely will be back to purchase the next one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience at Lithia Chrysler Jeep of Reno. We're glad that our sales team efficiently assisted with your transaction and you are satisfied with your choice. We appreciate the feedback.
Very polite, prompt, and efficient.
Very polite, prompt, and efficient. Nice waiting area with refreshments. Oil change was completed faster than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with the oil change service at Lithia Chrysler Jeep of Reno. We're pleased to know that our waiting area and promptness met your expectations. Your feedback is greatly appreciated.
Very professional and fixed my problem!
Very professional and fixed my problem! I would prefer that the sparks plugs were easier to get to.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback on the spark plug service at Lithia Chrysler Jeep of Reno. Our team is pleased to hear that your problem was addressed professionally. We appreciate your input concerning the accessibility of spark plugs and will take it under consideration.
Ben is an excellent service writer.
Ben is an excellent service writer. Well ru store throughout. Very clean and great location
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the effort our team puts into maintaining a well-run and clean location at Lithia Chrysler Jeep of Reno. We are glad this impressed you during your visit.
Very good service, they are very attentive and work done
Very good service, they are very attentive and work done right the first Time. Fabulous service, Ben is a special service advisor
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience at Lithia Chrysler Jeep of Reno. We're glad our team, including your service advisor, provided attentive and effective service. It's great to hear everything was done right on the first attempt.
Tony is awesome!
Tony is awesome! Always does a great job making sure I have what I need to go about my day and making sure that everything is done timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at Lithia Chrysler Jeep of Reno. Our team is dedicated to providing efficient and comprehensive service. We appreciate your feedback.
Fast, easy buying process.
Fast, easy buying process. Love the fact that they shared all numbers upfront and didn’t hide any fees. Will definitely buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We are pleased to hear that the upfront transparency at Lithia Chrysler Jeep of Reno met your needs and made for an efficient purchasing experience. We appreciate your intention to return as well.
The service was done w/in the hour as promised!
The service was done w/in the hour as promised!! However, I was disappointed that they did not have the part for the Recall! This means I have to bring it back at a Later date!!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.