Reviews
Not really friendly.
Not really friendly. I’ve come in 3 times for oil changes and not once has anyone smiled or was friendly. Seems like a chore to help me. I don’t need anyone going above and beyond but a friendly face would be nice.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Elizabeth, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Thank you to everyone in service including the ride to
Thank you to everyone in service including the ride to and from home. Job well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. Tony and our service team appreciate your business and hope to see you again soon!
Bob Pearce provides remarkable customer service and
Bob Pearce provides remarkable customer service and knowledge about what needs to be taken care of. Truly a one of a kind guy.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and our team, and we look forward to working with you again.
Thanks for your help!
Thanks for your help! Appreciate you guys getting me in wit bing a week or so
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again!
Easty to schedule and timely repair work with ample
Easty to schedule and timely repair work with ample explanation for repair times. Called earlier than expected that the work was complete.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
Professional, good communication, fast.
Professional, good communication, fast. It was a very smooth visit. Just routine maintenance and I’ll be back for my next service when it is due.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mary, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Dirk made the purchase of our new jeep grand Cherokee L
Dirk made the purchase of our new jeep grand Cherokee L very simple and pleasant. Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Dirk was able to help, and we hope to see you again!
Very clean and organized.
Very clean and organized. Very nice people and great service. Very customer focused and always a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Mike, for your excellent review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
Charles was great to work with and knew lot about my
Charles was great to work with and knew lot about my truck I will return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Charles met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno; we look forward to having you as a valued customer for many years to come!
Owner and salesman were enjoyable to work with you It
Owner and salesman were enjoyable to work with you It was nice not to feel pressured.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Linda! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno; we look forward to having you as one of our valued customers for many more years!