Reviews
Friendly Professional Courteous
Friendly Professional Courteous Timely Fair Respectable They are always thinking of the customer and not
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The service is always timely and helpful.
The service is always timely and helpful. The employees seem to know their products very well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
Ben is great at understanding insurance processes and
Ben is great at understanding insurance processes and making the process as smooth as possible
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ben in service was amazingly helpful!
Ben in service was amazingly helpful! He made the process easy and fast. I appreciate the help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
This s not a an amazing dealership.
This s not a an amazing dealership. Robert helped my daughter and myself. I have not met any salesman like Robert., his work speaks for him. I will refer anyone looking to buy a car to see Robert he really k owns what he is doing. The whole team that helped my daughter and my self did an awesome job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Mariah, and for taking the time to leave us this wonderful feedback!
This dealership is always clean and well stocked with
This dealership is always clean and well stocked with beverages and snacks. All the personnel are nice and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sierra: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
I have photos of the engine with so much dust on it that
I have photos of the engine with so much dust on it that it didn't look like it was serviced. They spilled oil on the air filter cover and didn't even wipe it off. For over a thousand dollars (30,000 service) they could have filled the wiper fluid as they wrote they did on receipt. The rest we just have to presume they did. They were supposed to look at 2 warranty issues Paint bubbling and a crackle in the fan/heater. Said we had no warranty, but we called main jeep number and that was wrong. So we have a reference number and a y40 recall that wasn't mentioned. I hope we can find another dealer. Very disturbed and lost confidence.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Ben Owings has been a dedicate man in trying to eliminate
Ben Owings has been a dedicate man in trying to eliminate all the gremlins in my Jeep Grand Cherokee Overland Summit. This Jeep has been a real fun car to have and I think I am just breaking this 2013 car in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ben and our team, and we look forward to working with you again.
GREAT PEOPLE TO DEAL WITH INCLUDING MY DRIVER DON AND
GREAT PEOPLE TO DEAL WITH INCLUDING MY DRIVER DON AND INSIDE DEALINGS WITH BEN WONDERFUL
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Fast friendly knowledgeable honest service - especially
Fast friendly knowledgeable honest service - especially compared to Desert 215 Superstore Chrysler Dodge Jeep of Las Vegas - both Lithia but the LV location is one to avoid
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!